Note: The job is a remote job and is open to candidates in USA. NeighborHealth is one of the largest community health centers in the country, dedicated to serving the greater Boston area. They are seeking a Customer Service Representative to join their Contact Center team, responsible for answering patient calls, scheduling appointments, and providing various services to enhance patient experience.
Responsibilities
- Schedule, reschedule, and cancel appointments
- Document clear and concise messages and route appropriately
- Appropriately transfers calls to other departments when required
- Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information
- Process refill requests accurately and effectively, according to guidelines
- Conduct outreach calls on behalf of clinical departments
Skills
- HS Diploma/GED required
- Excellent written and verbal communication, judgment and problem solving skills
- Minimum of 1 year customer service, administrative, or call center experience
- Bilingual fluency Spanish/English required
- Proficient in Microsoft Office Suite
- Knowledge of medical terminology and experience working with electronic medical record technology a plus
Benefits
- Medical, dental, and vision coverage.
- Life and disability insurance.
- 401(k) retirement plan.
- Tuition reimbursement.
- Flexible spending and transportation accounts.
- Paid holidays, vacations, sick, and personal time.
- Generous staff development benefit.
- Excellent malpractice coverage.
- Pet insurance.
- And much more.
- Includes a $1,000 sign on bonus!
Company Overview