Note: The job is a remote job and is open to candidates in USA. Patterson Companies, Inc. is a partner that cares about your success, valuing the diverse talents of its employees. As a Customer Service Representative II, you will assist customers and sales representatives with order entry and provide exceptional customer service, ensuring accuracy and timely delivery of products.
Responsibilities
- Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc
- Maintain accurate customer and territory records, facility records, and document all customer interaction
- Generation of reports
- Monitor scheduled shipment dates to ensure timely delivery
- Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies
- Gain understanding of and adhere to Accounts Receivables policies and practices
- Verify price and terms in accordance with standard procedures and customer profitability profiles
- Multitask and work within multiple computer systems and communication platforms simultaneously
- Maintain a current knowledge of company products, policies and procedures
- Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners
- Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion
- Communicate any pertinent information received from customers to the outside sales representative or appropriate management
- Identify customer requirements and expectations in order to recommend specific products and/or solutions
- The Customer Service Representative may perform other duties as assigned
- Upgrades telephone orders
- Introducing and promoting new products during calls
- May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services
Skills
- High School Degree or equivalent
- Exceptional customer service and organizational skills
- Accuracy and strong attention to detail
- Effective verbal, written, and interpersonal communication skills
- General computer proficiency including knowledge of MS Office
- Associate's Degree or equivalent combination of education and experience
- Proficiency in SAP or related ERP
Benefits
- Full Medical, Dental, and Vision benefits and an integrated Wellness Program
- 401(k) Match Retirement Savings Plan
- Paid Time Off (PTO)
- Holiday Pay & Floating Holidays
- Volunteer Time Off (VTO)
- Educational Assistance Program
- Full Paid Parental and Adoption Leave
- LifeWorks (Employee Assistance Program)
- Patterson Perks Program
Company Overview