Note: The job is a remote job and is open to candidates in USA. Noridian Healthcare Solutions, LLC provides healthcare-related customer support services. The Customer Service Representative I responds to calls and written correspondence, serves as a direct customer contact, and provides information in response to inquiries while documenting interactions and following confidentiality, security, and quality guidelines.
Responsibilities
- Responds to customer inquiries promptly and accurately
- Documents all inquiries appropriately
- Understands and applies confidentiality and security guidelines
- Maintains minimum production expectations while meeting defined quality expectations
- Maintains knowledge of online reference information
- Prioritizes work throughout the day and adapts to changes in workload as needed
- Other duties as assigned
Skills
- High School diploma or GED
- Ability to maintain confidential information in compliance with HIPAA regulations
- Excellent data entry skills
- Demonstrated problem solving skills
- Ability to read, hear, speak, keyboard, reason, communicate effectively and problem solve
- Requires prolonged sitting and telephone use
- Requires the use of office equipment such as computer terminals, telephones, copiers and printers
- Infrequent lifting to 15 pounds
- Infrequent stooping
- As a condition of employment, physical work location must be in one of the 50 states or the District of Columbia
- Previous work experience in a healthcare provider or insurance environment and/or contact center experience
- Ability to work flexible schedules
Benefits
- Eligible for Remote / Work from Home Opportunity
- Health, Dental and Vision Insurance
- Voluntary Insurance Plans
- Health Savings and Flexible Spending Accounts
- 401k and Company Match
- Company-paid Life Insurance
- Education Assistance Program
- Paid Sick Leave
- Paid Holidays
- Increasing PTO Accrual Plan
- Medical/Parental/Disability Leave
- Workers Compensation
- Retiree Benefits
- Severance Package
- Employee Assistance Program
- Financial and Health Wellness Benefits
- Casual Dress
- Online Learning System
- Incentive Plan
- Lifestyle Benefit
Company Overview