Note: The job is a remote job and is open to candidates in USA. Rentokil Pest Control North America is a global pest control and services company serving consumer and business customers in more than 90 countries. The Customer Service Representative will serve as the first point of contact for customer concerns, schedule and reschedule services, answer billing questions, set sales appointments, and support service and sales teams while providing courteous and professional assistance.
Responsibilities
- Maintain good customer relations both on the phone and in person
- Gather information from customers to help identify and solve problems
- Confirm, schedule, and reschedule services for the customer
- Set sales appointments for new customers
- Answer billing questions
- Complete general clerical duties as assigned
- Work as a team with Service and Sales
- Sell the value of our services and suggest upgrades to service
- Smile while talking on the phone
Skills
- High school diploma or GED
- Have excellent listening and communication skills
- Have a pleasant phone voice and ability to clearly speak and be understood on the phone
- Demonstrate multitasking skills to enter accurate data and type while speaking with customers
- Remain calm and able to work under pressure when busy and help other team members
- Strong attention to detail and willingness to learn
- Excellent organization and time management skills
- Available to work Monday-Friday and Saturdays as needed
Benefits
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- 401(k) retirement plan with company-matching contributions
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
- Many of our roles offer performance incentives
Company Overview