Note: The job is a remote job and is open to candidates in USA. Waste Connections is an integrated services company providing solid waste collection, transfer, disposal, and recycling services throughout the U.S. and Canada. The Customer Service Rep will handle customer calls and service orders, process payments and billing inquiries, update accounts, and resolve service issues while supporting safe and environmentally sound solutions.
Responsibilities
- Answering customer calls and processing customer orders for new service, discontinuance, or changes in service
- Accepting payments from customers, researching customer billing inquiries and updating customer account information
- Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues
Skills
- Experience with Microsoft Word, Excel and Outlook
- Excellent verbal and written communication skills
- 2 years of high volume Customer Service experience preferred
Benefits
- 401(K) with company match; let us help you save for your future
- Healthcare; Medical, Dental, Vision
- Employee Assistance Mental Health Program
- Emergency Travel Assistance
- Prepaid Legal Plan
- Scholarship Opportunities for kids
- Employee Stock Purchase Plan
- Employee Relief Fund
- Insurance: Life, Short Term/Long Term Disability
Company Overview