Note: The job is a remote job and is open to candidates in USA. Mutual of Omaha is seeking a Workplace Solutions Customer Service Representative to provide exceptional service to policyholders and providers across its Group Insurance products. The role handles routine and complex inquiries, researches issues, communicates solutions, and supports a seamless customer experience.
Responsibilities
- Handle inbound calls in a fast‑paced environment, delivering excellent customer service for routine inquiries and assisting with complex cases as needed
- Research and analyze incoming inquiries to resolve customer issues using relevant systems and policies
- Make outgoing calls to gather information on inquiries not readily available in systems
- Stay current on company, industry changes, and relevant regulations to ensure compliance and effectiveness
- Utilize service recovery techniques to turn complaints into opportunities for business growth and retention
Skills
- Experience in a customer service or contact center environment
- Excellent oral and written communication skills, with strong decision-making and analytical abilities
- Demonstrated telephone skills, providing quality customer service consistently
- Reliable attendance and flexibility to work various shifts, including overtime
- Proficient in computer systems and keyboarding, with a focus on detail orientation
- Strong interpersonal skills, capable of multitasking and adapting quickly to changes while ensuring customer satisfaction
- Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico
- Applicants for this position must not now, nor at any point in the future, require sponsorship for employment
- Strong planning and organizational skills with the ability to prioritize effectively
- Basic product knowledge relevant to the assigned area
- Familiarity with medical terminology
Benefits
- Annual bonus opportunity
- 401(k) plan with a 2% company contribution and 6% company match
- Work-life balance with vacation, personal time and paid holidays
- Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.
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