Note: The job is a remote job and is open to candidates in USA. Randstad Digital Americas is seeking a dedicated, tech-savvy Customer Service Representative to join their fast-paced healthcare call center team. In this fully remote role, you will assist members with complex inquiries regarding their healthcare benefits, eligibility, and provider networks while managing a high volume of inbound calls.
Responsibilities
- Responds professionally to inquiries from internal/external customers
- Promotes, ensures and provides customer service to internal/external customers by demonstrating skills which are consistent with the organization's philosophy of providing extraordinary customer relations and quality service
- Initiates contact with the appropriate Health Plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed
- Evaluates data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery
- Develop a full awareness of the way performance and actions affect members and Member Service
Skills
- High School Diploma or GED is mandatory
- Minimum of two (2) years of proven customer service experience
- Exceptional verbal and written communication skills, coupled with the empathy needed to support members in a healthcare setting
- Must successfully pass a standardized customer service skills assessment during the interview process
Benefits
- Medical, prescription, dental, vision, AD&D, and life insurance offerings
- Short-term disability
- 401K plan (all benefits are based on eligibility)
Company Overview