Note: The job is a remote job and is open to candidates in USA. Dexian is a leading provider of staffing, IT, and workforce solutions that connects talent, technology, and organizations. The company is seeking a Customer Service Representative to handle inbound customer calls and emails, assist with insurance-related questions, research issues, and provide professional support while ensuring customer requests are resolved.
Responsibilities
- Full-time remote customer service position
- Handle inbound customer calls and emails
- Help customers with insurance benefits, billing, claims, enrollment, and plan information
- Provide professional, friendly, and empathetic customer service
- Research customer questions and provide the right solutions
- Use multiple computer systems while assisting customers
- Follow up on customer requests and make sure issues are resolved
- Critical Illness Insurance
- Hospital Indemnity
- Group Accident Insurance
- Billing questions
- Claims status
- Plan and benefit information
- Enrollment support
- Retiree Dental enrollment for select customers
Skills
- 2+ years of customer service experience
- High School Diploma or GED
- Must be flexible to work shifts between 8:00 AM and 8:00 PM EST, Monday–Friday
- Must be willing to work overtime when needed
- Strong computer and typing skills
- Good communication, listening, problem-solving, and math skills
- Call center experience is highly preferred
- Insurance or financial services experience
- College, trade school, or professional certification
- Experience handling claims, benefits, enrollment, or policy-related questions
- Ability to learn new systems and information quickly
- Strong written and verbal communication skills
- Customer-focused and able to handle a fast-paced environment
Benefits
- Full-time remote customer service position
Company Overview