Note: The job is a remote job and is open to candidates in USA. MedRisk provides services supporting healthcare providers and workers’ compensation claims administration. The Customer Service Professional on the Provider Billing Inquiry team supports network providers by responding to claim-status inquiries, explaining billing timelines, coordinating with internal departments, and meeting customer support and availability standards.
Responsibilities
- Receive inbound phone calls from a phone queue
- Field and provide timely response to all daily inquiries from providers & collection staff regarding claim status
- Effectively communicate the billing process and timing expectations to the caller
- Communicate with other departments within MedRisk if needed to assist in resolving claim inquiry; such as Accounting, Provider Relations, and Account Management (Account Reps & Corporate Account Executives (CAE’s)
- Consistently meet MedRisk Customer Support Service & Quality standards
- Consistently maintain the Total Agent Availability (TAA) goal monthly
- Understand MedRisk’s interdepartmental procedures, policies and comply with them
- Identify potential or existing system and/or procedural challenges, and notify Supervisor and assist in resolution if needed
- Complete special projects or tasks as assigned by the Supervisor
- Other duties as assigned
Skills
- This position is only for U.S. based candidates
- 9am - 6:30pm Est, Monday - Friday
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