Note: The job is a remote job and is open to candidates in USA. Mikron Automation is a company focused on automation solutions, and they are seeking a Customer Service MT Project Coordinator to assist in the implementation of customer service projects. The role involves supporting project teams, maintaining shop areas, and ensuring timely delivery of mechanical builds and customer service tasks.
Responsibilities
- Support Customer Service personnel- Applications, Engineering, Sales, Customer support, and Parts
- Assist CUS Planner/Scheduler with mechanical assembly needs
- Support MT project schedule and adjustment when needed
- Collaborate with Project Managers and Supervisor to streamline activities and mitigate technical difficulties
- Collaborate with various supervisors and managers for project execution activities and resourcing
- Interface with customers via phone, email, and Salesforce
- Support installation at the customer site
- Maintain CUS shop area and support in house builds
- Follow all safety policies and precautions
- Responsible to respond to customers in less than 24 hours for normal requests and within 1 hour for down type situations
- Receive parts from Logistics to assemble machinery following standard procedure
- Alignment of the machine, stations and conveyor circuit at MDE or on-site as required
- Plumbing and wiring of the machine according to the company standards at MDE or on-site as required
- Pre-align stations with calibration at MDE or on-site as required
- Final alignment and fine tuning of stations at MDE or on-site as required
- Brainstorm potential mechanical changes with the engineering team
- Run machine during debug at MDE or on-site as required
- Ensure CUS area is organized and stocked
- Preassemble mechanical projects and coordinate shipping as needed
- Inventory, prep, and ship project job boxes ahead of field install
Skills
- 3+ years of relevant working experience and customer service skills
- Microsoft Office, Microsoft Excel is required
- Must be eligible to work in the United States
- Must be able to travel as requested
- Willing and able to travel 25% of the year. Overtime may be required up to 50% of the time, depending on workload and operational needs including travel with little notice
- May be required to work off shift hours and Holidays
- Must have a valid state Driver license
- Industrial automation experience
- Medical/pharmaceutical manufacturing industry knowledge
- SAP experience is a plus
- SalesForce experience is a plus
- Ability to read, interpret and work from engineering drawings and sketches
Benefits
- PTO
- 10 paid holidays (1-2 floating depending on start date)
- Pet Insurance
- Excellent Medical, Dental, and Vision insurance
- Short Term Disability, Long Term Disability, Life Insurance & ADD
- FSA, HSA
- Employee Assistance Program
- 401k with matching up to 5%, immediately vested
- Tuition and Continuing Education Reimbursement
- Professional Growth Opportunities
Company Overview