Note: The job is a remote job and is open to candidates in USA. YO HR Consultancy is seeking Customer Service Subject Matter Experts to support the creation of training data for speech-to-speech AI agents. The contractor will enact realistic customer service conversations, evaluate AI responses, and test models for accuracy, bias, and reliability using professional communication and customer support expertise.
Responsibilities
- Develop AI Training Content: Create natural, human-enacted customer service conversations across realistic support scenarios
- Optimize AI Performance: Evaluate and rank AI responses to enhance the model's accuracy, fluency, and contextual relevance
- Ensure Model Integrity: Test AI models for potential inaccuracies or biases, validating their reliability across use cases
Skills
- Bachelor's degree (or higher) in Business Administration, Communications, Marketing, Management, or a related field (or equivalent professional experience)
- 2+ years of professional Customer Service experience, with demonstrated expertise in client communication, issue resolution, support workflows, and customer relationship management
- 1+ year of experience in AI training, such as data annotation, AI evaluation, model training, response evaluation, or similar AI-related work
- Strong knowledge of end-to-end customer support workflows, including issue identification, troubleshooting, escalation, follow-up, and resolution
- Excellent spoken English C1+ (US only), with clear and fluent verbal communication
- Hands-on experience managing customer inquiries, complaints, service requests, and escalations across a range of customer scenarios
- Ability to adapt communication style, tone, and approach based on the customer's needs, situation, and level of concern
- Reliable, self-directed, and able to deliver consistent quality in an hourly, remote contractor environment
Benefits
- Fully remote work arrangement
- Flexible schedule—you choose the hours and days you work, including weekends if desired as long as there is activity.
- Access to future projects available through the expert network
Company Overview