Note: The job is a remote job and is open to candidates in USA. PerkinElmer is seeking a Customer Service Engineer to support its OneSource Enterprise program at a client site in Poland. The role is responsible for installing, maintaining, repairing, and qualifying multi-vendor analytical and laboratory instrumentation while ensuring GMP compliance, accurate documentation, customer satisfaction, and laboratory uptime.
Responsibilities
- Install, commission, and perform preventive and corrective maintenance, repairs, and qualification of third-party (multi-vendor) analytical and laboratory instrumentation at the Polpharma site
- Coordinate and schedule all on-site service activity, ensuring work is delivered to OneSource and customer quality standards
- Manage the full OneSource service scope for the site, including instrument repair
- Maintain documentation and QMS compliance to GMP standards, keeping all records at the correct revision level
- Deliver on-site user familiarization and training on defined product groups
- Manage on-site spare-parts inventory and service tools with high accuracy, and ensure all test equipment is calibrated within the required timelines
- Provide timely status updates on service tickets, attach Field Service Reports (FSR), and confirm time entries in the service-management system
- Complete all administrative reporting on time
- Raise quality notifications and proactively identify opportunities to improve product quality, reliability, and laboratory workflows
- Support the site’s health, safety, security, environmental, and compliance requirements, and contribute to OneSource team performance targets and SLAs
- Identify and flag billable-service, consumable, and upgrade opportunities to the OneSource account team
Skills
- Strong hands-on troubleshooting across multi-vendor laboratory instrumentation (e.g., HPLC/UHPLC, GC)
- Working knowledge of GMP-regulated pharmaceutical laboratory operations, qualification lifecycles, and data-integrity requirements
- Disciplined documentation and QMS adherence, with high accuracy and accountability
- Customer-focused mindset with clear, professional written and verbal communication with stakeholders at all levels
- High degree of autonomy, ownership, and rigor, combined with a collaborative team spirit
- Bachelor's degree or diploma in Electronics, Electrical Engineering, Mechatronics, Chemistry, Analytical Chemistry, or a related technical or scientific discipline, plus a minimum of 3 years' experience in a field-service or technical-service role on analytical or laboratory instrumentation OR Completed technical or vocational qualification in a relevant technical field, plus 5+ years' experience servicing or using analytical instrumentation
- Fluent Polish (professional working proficiency) and good working English, both written and spoken
- Legal right to work in Poland
- Solid MS Office skills and confidence working with service-management and documentation systems
- Experience gained in a GMP or pharmaceutical laboratory environment
- Familiarity with chromatography data systems (CDS) and instrument-control software, and with data-integrity best practices
- Depth in chromatography (LC/GC)
Benefits
- Private healthcare including dental care
- Life and long-term disability insurance
- MyBenefit Cafeteria system
- Multisport Card
- Social Fund Subsidies
- Home Office allowance
- Tuition reimbursement
- Referral awards
- Internal career development opportunities in multiple business areas
- Day off to celebrate your birthday
- Up to 3 additional days of vacation by length of service in the company
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