Note: The job is a remote job and is open to candidates in USA. Varian is a leader in medical technology, aiming to pioneer breakthroughs in healthcare. As a Customer Service Engineer 2, you will be responsible for servicing diagnostic equipment, providing repairs and training to ensure customer satisfaction, and managing financial performance within your territory.
Responsibilities
- You will be servicing DX Equipment in the Minneapolis, MN area. Customer Service Engineer Level based on prior experience
- You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision
- You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction
- You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management
- You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc
- Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately
Skills
- Minimum high school diploma; technical Associates Degree or equivalent preferred
- Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting
- Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools)
- Years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed
- Valid driver's license, ability to drive independently day and night, and good driving record required
- Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone
- Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems
- This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver's license in the state where they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law)
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term and short-term disability insurance
- Paid parking/public transportation
- Paid time off
- Paid sick and safe time
Company Overview