Welcome to workpinnacle – Where Innovation Meets Service Excellence
At workpinnacle, we are redefining the way claims are managed in a fast‑moving, technology‑driven landscape. Our mission is to empower customers with seamless, transparent, and compassionate support while leveraging cutting‑edge platforms that streamline every step of the claims journey. As a leader in the insurance‑technology sector, workpinnacle blends industry expertise with a vibrant, inclusive culture that celebrates curiosity, collaboration, and continuous improvement. If you thrive in a remote‑first environment and are eager to make a tangible impact on both customers and colleagues, you’ve found your next career home.
About the Role
We are seeking a dedicated Remote Customer Service & Data Entry Representative to join our Claims Coordination Team. This full‑time, 100 % remote position offers the flexibility to work from anywhere in the United States while contributing to a mission‑critical function that directly influences claim outcomes and customer satisfaction. You will become an essential link between claimants, internal stakeholders, and our sophisticated claims management system, ensuring data accuracy, timely follow‑ups, and flawless documentation.
Key Responsibilities – What You’ll Do Every Day
- Enter claim information into workpinnacle’s proprietary claims management platform with a focus on speed, accuracy, and compliance.
- Conduct diligent follow‑ups on missing or incomplete data, proactively reaching out to claimants, providers, and internal teams to secure the necessary documentation.
- Review and verify invoices, ensuring that all charges align with policy terms and contractual agreements.
- Generate, compile, and distribute detailed reports that summarize claim status, trends, and performance metrics for senior leadership.
- Collaborate closely with the Claims Coordination Team to resolve discrepancies, answer inquiries, and support the end‑to‑end claims lifecycle.
- Maintain a high level of confidentiality and data security in accordance with industry regulations and workpinnacle’s internal policies.
- Identify opportunities for process improvement and share insights with the team to enhance efficiency and customer experience.
Essential Qualifications – What We Require
- Education: High school diploma or equivalent; additional certifications in office administration or related fields are a plus.
- Experience: 6 months to 1 year of professional experience in data entry, customer service, or a related administrative role.
- Technical Proficiency: Comfortable using standard office software (Microsoft Office Suite, Google Workspace) and able to quickly learn new claim‑specific platforms.
- Typing Speed & Accuracy: Minimum 45 WPM with a high degree of accuracy.
- Attention to Detail: Proven ability to spot errors, verify data integrity, and maintain meticulous records.
- Communication Skills: Clear, courteous, and professional written and verbal communication, especially when interacting with claimants and internal partners.
- Eligibility: Must be at least 18 years old, possess unrestricted work authorization in the United States, and be willing to undergo a background investigation.
Preferred Qualifications – What Sets You Apart
- Associate’s degree or higher in Business Administration, Health Information Management, or a related discipline.
- Prior experience in insurance, healthcare, or financial services environments.
- Familiarity with claims processing software, CRM tools, or data‑validation platforms.
- Demonstrated ability to manage multiple priorities in a fast‑paced, remote setting.
- Experience with remote collaboration tools such as Slack, Microsoft Teams, or Zoom.
Core Skills & Competencies – Success Factors
- Analytical Thinking: Ability to interpret data, identify inconsistencies, and propose corrective actions.
- Problem‑Solving: Proactive approach to resolving issues, escalating when necessary, and ensuring claim progression.
- Time Management: Efficiently prioritize tasks to meet daily and weekly targets while maintaining quality standards.
- Customer‑Centric Mindset: Empathy and patience when assisting claimants, ensuring they feel heard and supported.
- Adaptability: Comfortable navigating evolving processes, new technologies, and shifting priorities.
- Team Collaboration: Strong willingness to share knowledge, support peers, and contribute to a positive virtual team culture.
Compensation, Perks, & Benefits – What You’ll Receive
workpinnacle offers a competitive salary that reflects your experience and the value you bring to the organization. In addition to base compensation, you will enjoy a comprehensive benefits package that includes:
- Medical, dental, and vision insurance plans with multiple coverage options.
- Life and accidental death & dismemberment insurance.
- 401(k) retirement savings plan with company matching contributions.
- Employee Stock Purchase Plan (ESPP) allowing you to invest in workpinnacle’s future.
- Educational expense reimbursement for approved courses, certifications, or degree programs.
- Employee Assistance Program (EAP) providing confidential counseling and support services.
- Flexible work hours tailored to your personal schedule, while maintaining core coverage for team collaboration.
- Ongoing training programs, webinars, and mentorship opportunities to accelerate your professional growth.
- Matching gift program that amplifies your charitable contributions.
- Paid time off (PTO), holidays, and sick leave to promote work‑life balance.
Career Development & Learning – Grow With workpinnacle
At workpinnacle, your career trajectory is shaped by your ambition and the resources we provide. As a Remote Customer Service & Data Entry Representative, you will have access to:
- Structured onboarding that pairs you with a seasoned mentor for the first 90 days.
- Regular performance reviews and personalized development plans.
- Opportunities to cross‑train in related functions such as claims adjudication, policy analysis, or customer experience design.
- Leadership pathways that can lead to supervisory, quality assurance, or analytics roles within the claims ecosystem.
- Company‑wide learning portals featuring courses on data analytics, regulatory compliance, and advanced communication techniques.
Work Environment & Culture – The workpinnacle Experience
Our remote‑first philosophy is built on trust, autonomy, and connectivity. Even though you’ll be working from home, you’ll never feel isolated. workpinnacle fosters a culture where:
- Virtual “watercooler” moments are encouraged through regular team huddles, coffee chats, and social events.
- Inclusivity is a core value—our workforce reflects diverse backgrounds, perspectives, and experiences.
- Innovation is celebrated; employees are invited to submit ideas that can improve processes, technology, or customer interactions.
- Well‑being is prioritized with resources such as mental‑health days, ergonomic home‑office stipends, and wellness challenges.
- Transparency is practiced through open‑door policies, quarterly town halls, and clear communication from leadership.
Equal Opportunity & Accommodation Commitment
workpinnacle is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you require an accommodation during the application or interview process, please let us know.
Application Process – How to Join Our Team
Ready to become a vital part of workpinnacle’s claims coordination engine? Follow these steps to apply:
- Prepare an up‑to‑date resume or CV that highlights your relevant experience and skills.
- Submit your application through our online portal, ensuring all required fields are completed.
- Complete any supplemental questionnaires that help us understand your fit for the role.
- Participate in a virtual interview with the hiring manager and a member of the Claims Coordination Team.
- Undergo a background investigation, which is a standard part of our hiring process.
We review applications on a rolling basis, so early submission can increase your chances of moving quickly through the process.
Take the Next Step – Apply Today!
If you are motivated, detail‑oriented, and eager to contribute to a forward‑thinking organization, we want to hear from you. Join workpinnacle and help shape the future of claims management while enjoying the flexibility of a fully remote career.
Apply for this job