Remote Customer Service Coordinator – High‑Value Specialty Servicing & Client Experience Specialist for careerpulse

Why careerpulse?

careerpulse is a forward‑thinking financial services leader that is redefining how people interact with money. With a culture built on empathy, innovation, and relentless customer focus, careerpulse empowers its associates to make a real difference every day. Our mission is to simplify complex financial challenges, delivering personalized solutions that improve lives while fostering a workplace where curiosity, collaboration, and continuous learning thrive.

Position Overview

We are seeking a motivated, detail‑oriented Work‑From‑Home Customer Service Coordinator to join our High‑Value Specialty Servicing team. In this role, you will be the trusted voice for our most valuable customers, providing compassionate support, resolving complex issues, and ensuring a seamless experience across multiple channels. This is a fully remote position, but candidates must reside within a 100‑mile radius of one of our designated hubs and be prepared to attend in‑person sessions with at least 24 hours notice.

Designated Hub Locations (within 100 mi radius)

• 23060 – Richmond, VA
• 23320 – Chesapeake, VA
• 33634 – Tampa, FL
• 89144 – Las Vegas, NV
• 75024 – Plano, TX
• 19801 – Wilmington, DE

Key Responsibilities

• Deliver high‑quality, empathetic service to high‑value customers via phone, email, and chat, consistently meeting or exceeding service level agreements.
• Identify customer needs quickly, ask probing questions, and provide tailored solutions that align with careerpulse’s product portfolio.
• Navigate complex account issues, including dispute resolution, fraud investigation, and account maintenance, while adhering to regulatory and compliance standards.
• Maintain accurate, detailed records of all interactions in careerpulse’s CRM system, ensuring data integrity and audit readiness.
• Collaborate with cross‑functional teams—such as risk, product, and technology—to resolve escalated cases and improve processes.
• Utilize de‑escalation techniques to calm upset customers, turning challenging moments into opportunities for loyalty building.
• Proactively monitor call queues, manage time effectively, and prioritize tasks to meet daily productivity targets.
• Participate in ongoing training sessions, webinars, and knowledge‑share forums to stay current on product updates and industry best practices.
• Provide feedback to leadership on recurring issues, suggesting enhancements to policies, procedures, and technology tools.
• Uphold careerpulse’s brand promise by embodying a customer‑first mindset and demonstrating professionalism in every interaction.

Essential Qualifications

• High School Diploma, GED, or equivalent; additional education or certifications are a plus.
• Minimum of 2 years of experience in a customer service or call‑center environment, preferably handling high‑value accounts.
• At least 1 year of hands‑on experience with Google Workspace (formerly G Suite) or Microsoft Office suite.
• Strong written and verbal communication skills, with the ability to convey complex information clearly and concisely.
• Demonstrated ability to learn quickly, adapt to change, and maintain a positive attitude under pressure.
• Reliable private internet connection (cable or fiber) with minimum download speed of 5 Mbps (10 Mbps preferred) and a secure, password‑protected network.
• Professional home office environment free from background noise and distractions.

Preferred Qualifications

• 3 + years of customer service or call‑center experience, with a track record of handling high‑stakes interactions.
• 6 + months of experience within the financial services industry, understanding of banking products, and regulatory compliance.
• Experience with CRM platforms (e.g., Salesforce, Zendesk) and ticketing systems.
• Certification in conflict resolution, de‑escalation, or related customer‑experience fields.
• Familiarity with remote‑work best practices and self‑management techniques.

Core Skills & Competencies

• Empathy & Customer Focus: Ability to listen actively, understand emotions, and respond with genuine care.
• Problem‑Solving: Strong analytical skills to diagnose issues and devise effective solutions swiftly.
• Communication: Clear articulation, active listening, and persuasive writing across multiple channels.
• Time Management: Efficiently juggle multiple tasks while meeting deadlines and service targets.
• Technical Proficiency: Comfortable navigating multiple software tools, troubleshooting basic technical issues, and adapting to new platforms.
• Judgment & Decision‑Making: Ability to exercise sound judgment, especially when handling sensitive financial information.
• Reliability: Consistent attendance, punctuality, and adherence to careerpulse’s policies and procedures.

Work‑From‑Home Technology Requirements

• Secure home office with a quiet, distraction‑free environment.
• Private, high‑speed internet (cable or fiber) – no cellular hotspots or satellite connections.
• Minimum VPN‑enabled download speed of 5 Mbps; 10 Mbps or higher is preferred.
• Both wired (Ethernet) and Wi‑Fi connections are acceptable, provided they meet speed and security standards.
• Access to a password‑protected network where you have visibility and control over all connected devices.
• Ability to validate internet speed using a standard web‑based speed test (e.g., Google Speed Test).
• careerpulse reserves the right to request proof of internet service provider, speed, and plan details, and may require upgrades to maintain optimal customer experience.

Compensation & Benefits

We offer a competitive hourly wage of $21 per hour, which translates to an annualized salary of approximately $43,680 for full‑time employees. In addition to base pay, careerpulse provides a comprehensive benefits package designed to support your health, wealth, and overall well‑being.

• Medical, dental, vision, and prescription coverage effective Day 1.
• Flexible scheduling options to promote work‑life balance.
• Paid time off (PTO) and holiday pay.
• Well‑being resources, including backup childcare, mental‑health support, and wellness programs.
• Tuition reimbursement for continued education and professional development.
• Quarterly paid training and development opportunities.
• Flexible Spending Account (FSA) for healthcare and dependent care.
• Life and disability insurance coverage.
• 401(k) retirement plan with employer matching and a stock purchase plan.

Career Growth & Learning Opportunities

careerpulse is committed to investing in its people. As a Customer Service Coordinator, you will have access to:

• Structured onboarding and mentorship programs that accelerate your ramp‑up time.
• Continuous learning pathways, including certifications, webinars, and cross‑training across product lines.
• Clear career ladders that enable progression into senior coordination, team lead, or specialized roles such as fraud analyst, compliance specialist, or product advisor.
• Opportunities to participate in internal innovation challenges, contributing ideas that shape future careerpulse services.

Culture & Work Environment

At careerpulse, we believe that a supportive culture fuels exceptional performance. Our remote teams are united by shared values:

• Collaboration: Regular virtual huddles, peer‑to‑peer knowledge sharing, and cross‑departmental projects.
• Inclusivity: A diverse workforce where every voice is heard and respected.
• Innovation: Encouragement to experiment, suggest improvements, and adopt new technologies.
• Well‑Being: Programs that help you recharge, including virtual fitness classes, mindfulness sessions, and employee assistance resources.

Application Process

If you are ready to join a dynamic, customer‑centric organization and meet the qualifications outlined above, we encourage you to apply today. Please submit your resume and a brief cover letter highlighting your relevant experience and why you are passionate about delivering outstanding service for careerpulse.

All applications will be reviewed on a rolling basis. We aim to communicate next steps within five business days of receipt.

Equal Opportunity & Inclusion

careerpulse is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Legal & Compliance Notices

careerpulse does not sponsor employment visas for this position. Candidates must be authorized to work in the United States and meet the geographic eligibility requirements listed above.

We adhere to all applicable federal, state, and local regulations regarding background checks and criminal history considerations. Reasonable accommodations will be provided for applicants with disabilities upon request.

Contact & Support

For accommodations related to the application process, please contact careerpulse Recruiting at 1‑800‑304‑9102 or email RecruitingAccommodation@careerpulse.com. For technical support or questions about the recruiting process, email Careers@careerpulse.com.

Join careerpulse and Make an Impact

At careerpulse, your voice matters, your growth is nurtured, and your contributions directly influence the financial lives of our customers. If you thrive in a fast‑paced, remote environment and are eager to champion exceptional service, we want to hear from you. Apply now and become part of a team that believes in the power of one—your one.