Note: The job is a remote job and is open to candidates in USA. Millennium Health LLC is an accredited specialty laboratory providing medication monitoring and drug testing services to help clinicians monitor prescription medication and illicit drug use. The Customer Service Coordinator supports the Customer Service department through clerical and administrative tasks, account and case management, customer communications, order processing, and compliance with HIPAA and related policies.
Responsibilities
- Assist the Customer Service Leadership team and staff with various administrative and clerical duties to ensure efficient workflows
- Responsible for electronically filing documents on customer and patient accounts to maintain timely, accurate records
- Responsible for monitoring and distributing incoming department cases, faxes, voicemails, and emails to ensure the department meets Service Level Agreements for all internal and external customer inquiries
- Access, enter, and update customer account information in Laboratory Information System, CRM, and other software platforms, and effectively complete all required case management, including written communication with both internal and external customers
- Expertly process UPS and FedEx pick-up requests, customer supply orders, report redactions, and fax verifications
- Facilitate the company’s monthly Order Entry Verification process per the given Standard Operating Procedure
- Ensure adherence to all HIPAA, Confidentiality, and Compliance policies, procedures, and standards
- Other duties and special projects as assigned or required by Customer Service Leadership
- Maintain regular and reliable attendance
Skills
- High school diploma, minimum requirement
- 1+ years general administrative/clerical experience
- Basic knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook
- Knowledge of HIPAA, confidentiality, and compliance policies, procedures, and standards
- Experience handling written communication with internal and external customers
- Availability during Pacific Time business hours
- Knowledge of Salesforce.com preferred
Benefits
- Medical, Dental, Vision, Disability Insurance
- 401(k) with Company Match
- Paid Time off and Holidays
- Tuition Assistance
- Behavioral and Health Care Resources
Company Overview