Note: The job is a remote job and is open to candidates in USA. Vestis Corporation provides uniforms, workplace supplies, and professional cleaning services to businesses across North America. The Customer Service Coordinator processes and fulfills customer orders, resolves inquiries and issues, maintains customer and order information, and collaborates cross-functionally to support customer satisfaction and operational efficiency.
Responsibilities
- Review and make decisions on daily order file reports for assigned accounts. Ensure all orders are released from hold status, customers are notified of delays, and product substitutions are offered at the location level based on Sales direction
- Manage saved incomplete order reports for assigned accounts to ensure potential orders do not age unnecessarily and are moved into processing, enabling the company to recognize shipped demand
- Modify existing orders, including updates, cancellations, and credits, as requested by customers or Sales leadership
- Proactively partner with internal and external Sales teams to ensure customer commitments align with company capabilities and operational requirements
- Create and maintain customer keying profiles, uniform programs, MySites, and website information to ensure accuracy and compliance with contractual obligations
- Prioritize multiple customer service issues simultaneously to ensure accurate and timely resolution. Respond to customer / sales inquiries within established service level expectations, typically within 48 hours. (Salesforce)
- Prepare large and multipack orders for submission to Data Entry for processing
- Identify, process, and coordinate the completion of customer-related forms, including: + Requests for Quotation (RFQs) + IT Enhancement Requests + Web Requirements Forms + EDI Requirement Forms
- Work cross-functionally with multiple departments to resolve issues and prevent delays in order processing and fulfillment
- Refresh and maintain designated Power BI (PBI) reports to support operational and customer reporting needs
- Maintain a quality performance rate of 99.70% or higher
- Take ownership of customer orders and proactively drive issue resolution to ensure a positive customer experience
- Serve as a subject matter expert in direct sales order entry systems, value-added services, and operational processes
- Submit approved customer pricing updates as directed by the Sales Manager and ensure accurate implementation within applicable systems
- Stay current on company policies, procedures, guidelines, and best practices to ensure compliance and operational excellence
Company Overview