High school diploma or equivalent; at least 18 years old; professional English fluency (C1+); quiet home workspace; reliable internet (30 Mbps down, 15 Mbps up, ≤100ms ping); must reside in approved state; available Mondays; full-time 40 hrs/week; CLEAR identity verification and MFA via Okta.
Key Responsibilities
- handling inbound calls
- resolving customer issues
- documenting interactions
Skills & Tools
Amazon Connect, Connect Assistant, Chrome, Firefox, Safari, Okta, Microsoft Authenticator
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Full Time, Temporary
- Workplace: Remote — United States or Alabama or Arkansas or Georgia or Idaho or Indiana or Iowa or Kansas or Kentucky or Louisiana or Mississippi or Montana or Nevada or New Hampshire or North Carolina or Ohio or Oklahoma or Pennsylvania or South Carolina or South Dakota or Tennessee or Texas or Utah or West Virginia or Wisconsin
- Salary: USD 26,000 – 26,000 / year
- Languages: English
About Encoura
A mission-driven company empowering students and institutions to make informed decisions through enrollment, research, marketing, and student success solutions. — Industry: Education