Note: The job is a remote job and is open to candidates in USA. TE Connectivity is hiring a Customer Service Associate IV to support customer service operations and strengthen customer relationships. The role manages orders and customer inquiries, investigates credit and debit requests, answers technical questions, and drives improvements to customer satisfaction.
Responsibilities
- Strengthens customer relationships by acting as a liaison between customer and any internal points of contact
- Managing backlog orders and open orders; communicating late deliveries to the customer and internal teams as required
- Investigating credit and debit requests and queries to issue credit/debit as necessary
- Answering technical queries from customers using online technical references and to offer alternatives using available resources
- Driving corrective actions and improvement projects that will raise customer satisfaction levels
Skills
- Requires 4 or more years of related work experience
- High school diploma or equivalent
- Completion of an AA degree or equivalent is preferred
Benefits
- Health insurance
- 401(k)
- Disability insurance
- Life insurance
- Employee stock purchase plan
- Paid time off
- Voluntary benefits
Company Overview
Company H1B Sponsorship