Note: The job is a remote job and is open to candidates in USA. TalentPop is growing their global operations team and is seeking a dedicated Customer Service Associate – German Speaker to join them. In this role, you will provide exceptional customer service and support internal operations through various communication channels.
Responsibilities
- Provide support across phone, live chat, and email channels
- Resolve customer inquiries accurately and efficiently
- Maintain detailed documentation of customer interactions
- Escalate complex issues when necessary and collaborate with internal teams
- Represent TalentPop with professionalism and empathy in every interaction
Skills
- At least 1 year of customer service, support, or helpdesk experience
- Professional fluency in both German and English
- Strong communication, organization, and problem-solving skills
- Ability to work independently in a remote environment
- Personal laptop or desktop with an Intel i5 processor or equivalent
- Stable wired internet connection with at least 25 Mbps upload and download speed
- Experience with Zendesk, Gorgias, Shopify, or similar platforms is a plus
Benefits
- Competitive compensation package.
- Annual salary reviews.
- Paid Time Off (PTO).
- Monthly health stipend.
- Performance-based bonuses.
- Permanent work-from-home setup.
Company Overview