Remote Customer Service AssociateADF Medical Services Inc.
We're looking for a friendly, reliable Remote Customer Service Associate to support our patients and clients from the comfort of your home. If you're a people person with great communication skills, this role is for you.
Role: Remote Customer Service Associate
Department: Customer Support
Location: Fully Remote T
Type: Full-Time / Part-Time
What You'll Do:
• Handle inbound calls, emails, and/or chat inquiries from patients and clients
• Assist with appointment scheduling, billing questions, and service information
• Accurately document all interactions in our system
• Escalate issues to the right team when needed
• Maintain patient confidentiality in accordance with HIPAA guidelines
What We're Looking For:
• 1–2 years of customer service experience (remote experience is a plus)
• Strong verbal and written communication skills
• Reliable internet connection and a quiet home workspace
• Basic computer proficiency and ability to learn new systems quickly
• Healthcare or medical background is a plus but not required
What We Offer:
• Competitive pay
• Health, dental & vision benefits (full-time employees)
• Paid time off & paid holidays
• Flexible scheduling options
• Career growth opportunities within ADF Medical Services
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Skills:
Billing, Communication Skills, Computer Skills, Customer Support/Service, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Interpersonal Skills, Patient Confidentiality, Presentation/Verbal Skills, Writing Skills
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ADF Medical Services Inc.