Note: The job is a remote job and is open to candidates in USA. Addison Group is a rapidly growing company in the renewable energy and financial technology sectors, seeking a Bilingual Customer Support Agent to join its operations team. The role involves serving as the first point of contact for customers, providing support throughout their journey, and resolving both customer service and technical inquiries.
Responsibilities
- Provide exceptional customer support via phone, email, text, and chat in both English and Spanish
- Troubleshoot customer and partner issues while delivering timely and accurate resolutions
- Provide first-level technical support for a proprietary technology platform
- Collaborate with internal departments to ensure seamless customer experiences
- Assist customers and business partners throughout the application and service process
- Maintain accurate documentation within the company's case management system
- Create educational materials and assist with customer and partner training initiatives
- Participate in testing new platform enhancements and operational improvements
- Support continuous improvement initiatives by identifying process efficiencies
- Manage multiple support cases while maintaining a high level of accuracy and professionalism
Skills
- 2+ years of customer service, customer support, or technical support experience
- Bilingual fluency in both English and Spanish (written and verbal) is required
- Strong written communication skills, including excellent grammar, spelling, and typing proficiency in both languages
- Comfortable supporting customers across multiple communication channels
- Experience using Microsoft Office Suite and Google Workspace
- Reliable home office setup with dependable high-speed internet
- Strong attention to detail and ability to learn new systems quickly
- Excellent interpersonal, communication, and problem-solving skills
- Familiarity with collaboration platforms such as Slack is preferred
- Customer Support Representative
- Technical Support Representative
- Customer Success Specialist
- Bilingual Customer Service Representative
- Help Desk Support
- Client Support Specialist
- Call Center Representative
- Customer Experience Specialist
Benefits
- Comprehensive benefits package including medical, dental, vision, disability coverage, 401(k) with company match, annual bonus opportunity, unlimited PTO after eligibility, and additional employee incentive programs.
- Outstanding medical, dental, vision, disability, and retirement benefits.
- Annual performance bonus opportunities.
- Unlimited PTO after eligibility requirements are met.
- Career advancement opportunities with multiple internal growth paths.
- Comprehensive onboarding and training provided.
- Team environment with strong leadership support.
- Fully remote position.
Company Overview