Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I)
to join our November 30th class. As a Traveler Advisor you will be responsible
for taking inbound calls from GCC's confirmed Travelers, assisting them with
maintaining their itinerary through various functions.
What's In It For You?
The base salary range for this role is $18.00 hourly. In addition to base pay,
this role is eligible for an annual incentive bonus and first-class benefits,
which include:
Health & wellness: Comprehensive and heavily subsidized medical, dental, and
vision plans, plus on-site gym access, holistic wellness sessions, and group
fitness classes
Time for you: Substantial Paid Time Off (PTO), and 11 paid holidays-
including Juneteenth, Memorial Day, and Labor Day.
Travel more, spend less: 50% off our trips for you and a companion, 25% for
additional immediate family members, and exclusive quarterly associate travel
deals
Your future, secured: 401(k) with company match, life insurance, and
disability coverage
Continuous growth: Tuition assistance for both professional and personal
development, opportunities for professional development through oversees
travel, and direct access to Pinnacle Leadership & Team Development.
Extra perks: FSA options, pet insurance, home & auto discounts, Milestone
Recognition, and paid volunteer time off to give back to the community
Responsibilities
Handle a high volume of inbound calls; assisting customers with managing
their reservation
Updating Traveler contact information, modifying reservations, processing
payments, managing airline tickets, online access resets, providing general
information on itineraries
Follow up on customer requests through emails and outbound calls
Communicate comprehensive information to travelers, including details about
our products and policies.
Document all customer interactions and call notes in assigned programs
Work across multiple platforms in an efficient manner to handle and solution
inbound calls (5-7 programs at one time - working across 3 screens).
Excel in a Values Focused environment: Open & Courageous Communication, Risk
Taking, Emotional Maturity, Thriving In Change, Teamwork, Speed & Quality
Work in a metrics driven environment: Average Handle Time, After Call Work,
Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys,
and values assessment
Qualifications
2+ years of experience working in a call center environment, receiving
customer service-based calls.
Displayed proficiency in an unscripted environment.
1+ years of experience working remotely (Preference to those who have started
and trained remotely).
Must have hardwired internet (cannot use Wi-Fi)
Schedule
Training Schedule: (6 weeks) Monday - Friday 9:00 - 5:00 PM ET
1st Production Schedule (4-6 Months)
Sunday - Thursday | Sunday (10:00 AM - 6:00 PM ET), Monday - Thursday
(12:00 PM - 8:00 PM ET)
Tuesday - Saturday |Tuesday - Friday (12:00 PM - 8:00 PM ET) Saturday
(10:00 AM - 6:00 PM ET)
Must be located in one of the following States: Alabama, Arizona, Florida,
Georgia, Indiana, Nevada, North Carolina, Ohio, South Carolina, Texas, or Utah