Note: The job is a remote job and is open to candidates in USA. BlueCross BlueShield of South Carolina provides health insurance and related services through its subsidiary companies. The Customer Service Advocate I responds to customer inquiries accurately, promptly, and courteously, conducts research, processes adjustments, coordinates issue resolution, maintains records, and identifies potential fraud or system errors.
Responsibilities
- Ensure effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries
- Initiate or processes adjustments or perform other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, research and/or assists with priority inquiries and special projects as required by management
- Provide feedback to management regarding customer problems, questions and needs. Maintain accurate records on complaints and/or other customer comments and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed
- Maintain basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards
- Identify and promptly report and/or refer suspected fraudulent activities and system errors to the appropriate departments
Skills
- High School Diploma or equivalent
- Excellent verbal and written communication skills
- Strong human relations and organizational skills
- Ability to handle high stress situations
- Good judgment skills
- Strong customer service skills
- Ability to learn and operate multiple computer systems effectively and efficiently
- Basic computer operating skills
- Standard office equipment
- Associate Degree
- 2 years-of customer service or call center experience
- Knowledge of word processing, spreadsheet, and database software
Benefits
- Eligible to participate in the benefits the first of the month following 28 days of employment.
- Subsidized health plans, dental and vision coverage
- 401k retirement savings plan with company match
- Life Insurance
- Paid Time Off (PTO)
- On-site cafeterias and fitness centers in major locations
- Education Assistance
- Service Recognition
- National discounts to movies, theaters, zoos, theme parks and more
- Opportunity to WFH upon completion of 4 weeks of initial in-office training
Company Overview