Note: The job is a remote job and is open to candidates in USA. Travelers is hiring a Customer Service Advisor Trainee for its InsuraMatch service center. The role handles inbound customer, agent, and third-party inquiries, supports policy changes and billing questions, and provides service and technical support while learning established procedures.
Responsibilities
- Learns how to answer questions regarding policies, coverages and premiums; assumes ownership for thorough follow up on all contacts
- Learns how to deliver first call resolution to make it easy for the customer
- Learns how to respond to customer/agent requests for quotes or changes to existing policies
- Learns how to review cancellations and reinstatements and makes appropriate decisions to resolve with guidance
- Learn how to ensure current and complete documentation of all account notes
- Assist customers with simple intent calls
- Accurately enter and update policy information into the various processing systems and handle phone inquiries
- Develop and foster Agent/Company Relationships
- Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment
- Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge
- Perform other duties as assigned
Skills
- Resident Property and Casualty or Personal Lines Insurance License
- Prior insurance and/or call center experience
- Previous customer service experience
- High energy and motivation to follow up and take ownership
- Flexibility and ability to work under pressure
- Excellent communication, organization, and interpersonal skills
- Willingness and ability to learn new functions within the Customer Solutions Center
- High school diploma or GED
- A Bachelor's degree from an accredited four-year college or university is a plus
Benefits
- Employees and their eligible family members—including spouses, domestic partners, and children—are eligible for health insurance coverage from the first day of employment.
- Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
- If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
- A Pension Plan that is 100% funded by Travelers.
- A minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- The Travelers wellness program includes tools, discounts and resources to support wellness goals and caregiving needs.
- Access to free professional counseling services, health coaching and other resources to support daily life needs.
- A Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
- Hybrid work arrangement
Company Overview
Company H1B Sponsorship