Note: The job is a remote job and is open to candidates in USA. Achieve is a digital personal finance company providing personalized financial solutions. The Customer Service role supports members through onboarding, account setup, answering questions, and guidance throughout their financial journey.
Responsibilities
- Communicate with our members via phone and email, exhibiting care in every interaction
- Listen to our members, providing empathy and solutions to their unique needs
- Collaborate with your team to share knowledge and best practices
- Accurately document Member interactions and activity
Skills
- Minimum of 1 year of Customer Service experience (call center or retail)
- High school diploma or equivalent
- People-focused approach and solution mindset
- Ability to handle a high volume of inbound calls
- Strong communication skills
Benefits
- Career progression with opportunities to train up and work toward higher-level positions.
- 100% work-from-home; employees local to the Tempe/Phoenix area may optionally work in the Tempe office.
- Fun events and a free lunch day during monthly hybrid weeks.
- Additional pay incentives for working weekends.
- 401(k) with employer match.
- Medical, dental, and vision coverage with HSA and FSA options.
- Competitive vacation and sick time off, as well as dedicated volunteer days.
- Wellness support through the Employee Assistance Program, Talkspace, and fitness discounts.
- Up to $5,250 paid back on eligible education expenses.
- Pet care discounts.
- Financial support in times of hardship through the Achieve Care Fund.
- Six employee resource groups.
- Monday–Friday schedules or 4 × 10 shifts, including weekends.
Company Overview