Note: The job is a remote job and is open to candidates in USA. Chick-fil-A Western Center Blvd is seeking a friendly and dependable Customer Service Representative to join its remote team. The role provides customer assistance through multiple communication channels, resolves basic concerns, maintains accurate records, and supports service and productivity goals.
Responsibilities
- Provide professional and courteous assistance to customers
- Respond to customer questions through phone, email, or online communication channels
- Resolve basic customer concerns and escalate more complex issues when appropriate
- Maintain accurate customer information and records
- Follow company procedures and service standards
- Communicate clearly and professionally with customers and team members
- Meet established service and productivity goals
- Protect customer information and maintain confidentiality
Skills
- No previous customer service experience is required
- Strong communication and active listening skills
- Professional and positive attitude
- Reliable, organized, and able to work independently
- Comfortable using computers, email, and basic online systems
- Ability to learn new software and processes quickly
- Quiet, professional workspace suitable for remote work
- High school diploma or equivalent preferred
Benefits
- Part-time remote work
- Paid training and onboarding
- Flexible scheduling options
- Opportunities for professional growth
- Great benefits and employee perks
- Supportive remote work environment
Company Overview