Note: The job is a remote job and is open to candidates in USA. Hello Sunshine Travels is a growing travel company seeking an enthusiastic and detail-oriented Customer Service Representative. In this role, you will provide world-class service to clients before, during, and after their trips, ensuring every traveler has a smooth, memorable experience.
Responsibilities
- Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings
- Provide quotes, itineraries, and travel recommendations based on client preferences
- Handle changes, cancellations, and special requests with professionalism and care
- Maintain accurate client profiles and documentation
- Collaborate with travel vendors, cruise lines, and resorts to resolve issues efficiently
- Follow up with clients post-travel to ensure satisfaction and encourage referrals
- Stay current on promotions, destinations, and supplier policies
- Support the sales and travel advisor team by ensuring excellent client experience
Skills
- Strong communication and problem-solving skills
- Self-motivated and organized, with attention to detail
- Comfortable working remotely and managing multiple clients at once
- Proficient in using online tools and booking platforms (training provided)
- Passion for travel and helping others create unforgettable memories!
- Customer service or hospitality experience preferred (travel industry a plus!)
Benefits
- Full training and certification programs provided.
- Flexible work-from-home schedule.
- Access to travel discounts and exclusive perks.
- Growth opportunities and performance bonuses.
Company Overview