Note: The job is a remote job and is open to candidates in USA. Fonterra is a global dairy nutrition company focused on dairy sustainability, innovation, and science. The Customer & Product Technical Solutions Manager – Americas will lead customer-focused technical solution deployment, build regional application capabilities, support strategic customers and new business growth, and improve service efficiency while partnering across the business to execute product and sales strategies.
Responsibilities
- Technical Solution Deployment: Lead the delivery of tailored dairy ingredient technical solutions aligned with commercial strategies
- Capability Development: Build and scale in-market application capabilities for sustainable technical excellence, with a focus on dairy ingredients, particularly proteins
- Strategic Customer Support: Oversee technical service delivery for strategic customers and new business growth
- Efficiency & Benchmarking: Drive improvements in service models and lead competitive benchmarking initiatives
- Leadership & Collaboration: Work with a team of technical experts and partner with the wider Fonterra business to execute product and sales strategies locally
Skills
- With knowledge of dairy protein applications and functionality in consumer products being a strong plus
- Along with a proven ability to lead and inspire a broad selection of internal and external stakeholders, your experience influencing across functions will be key to driving collaboration and strategic alignment
- You'll be a strong communicator with a customer-centric mindset, capable of navigating complex customer needs, balancing commercial delivery and strategy, and delivering tailored solutions
- Your analytical skills will support data-driven decision-making, and your ability to optimize processes will help enhance service efficiency
- You'll also be confident in reporting, benchmarking, and managing customer relationships with professionalism and empathy
- You'll have a bachelor's degree (or equivalent) in dairy science or a related technical field is preferred
Benefits
- Career opportunities where you can grow with us by developing your skills, sharing your knowledge, and exploring diverse career paths that ignite your passions.
- Hybrid workplace arrangement
Company Overview
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