Note: The job is a remote job and is open to candidates in USA. Symbotic is seeking a Customer Partner, Leader to serve as the operational owner of customer account partnerships. The role drives site-level issue resolution, fleet and system performance, and cross-functional execution across customer programs and the network.
Responsibilities
- Serve as a primary point of contact for customer escalations, developing a clear understanding of operational needs, performance gaps, and priorities
- Drive resolution of site-level challenges involving spare-parts availability, installations, maintenance, downtime events, and process breakdowns
- Partner with leadership and internal stakeholders to optimize bot allocation, fleet visibility, and system throughput across the network
- Execute spares and warranty programs, maintenance strategies, and bot hardware retrofits while tracking progress and removing roadblocks
- Analyze individual and collective site performance data to identify trends, outliers, and opportunities for improvement
- Translate performance findings into actionable recommendations and drive cross-functional teams toward corrective measures
- Drive internal teams to improve overall system performance based on data-driven recommendations
Skills
- Bachelor's degree in business, operations, or related field, or equivalent experience
- Minimum of 10 years of related experience or equivalent work experience
- Experience in customer success, account management, operations, or related customer-facing functions
- Strong analytical skills with experience interpreting operational data, identifying performance trends, and presenting actionable insights
- Excellent communication and relationship-management skills, with the ability to engage credibly with customers and internal leaders
- Demonstrated ability to influence stakeholders without direct authority, remove roadblocks, and manage multiple priorities in a fast-paced environment
- Experience in supply chain, robotics, logistics, fulfillment, warehouse automation, or large enterprise customer environments
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Disability coverage
- 401K
- PTO
- Business travel expenses reimbursed based on the program guidelines
- Eligible employees may receive a corporate credit card based on role and travel requirements; a personal credit card may be needed during onboarding until the corporate card is issued
- Remote work
Company Overview
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