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About brighthush
brighthush is a trailblazer in the food distribution and retail solutions industry, dedicated to transforming the way customers experience the future of food. With a global footprint that spans from farm to table, brighthush empowers grocery retailers, foodservice operators, and consumers with innovative technology, data-driven insights, and unparalleled service. Our mission is simple: to make every customer stronger, every supply chain more resilient, and every product journey smoother.
At brighthush, we believe that the heart of our success lies in the relationships we build—both with our customers and within our own teams. We foster a culture of collaboration, continuous learning, and empowerment, ensuring that every team member has the tools, resources, and support to thrive. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your ideas matter, your growth is accelerated, and your impact is felt across the entire food ecosystem.
Why Join the Customer Order Management Team?
The Customer Order Management (COM) team is the linchpin that connects customers, sales, supply chain, and operations. As a Remote Customer Order Management Specialist, you will be the first line of contact for our retail partners, ensuring that every order is captured accurately, processed efficiently, and delivered on time. You’ll work closely with cross‑functional teams, leverage cutting‑edge technology, and provide first‑class service that keeps our customers coming back.
In this role, you will:
- Serve as the central point of contact for order placement and customer inquiries.
- Collaborate with internal stakeholders to maintain seamless order flow.
- Utilize technology—both hardware and software—to streamline processes.
- Deliver exceptional customer service via email and telephone.
- Resolve operational issues, anomalies, and exceptions with speed and accuracy.
- Support the broader Customer Experience team in enhancing the entire customer journey.
Key Responsibilities
- Order Capture & Processing: Accurately capture customer orders in our systems, ensuring compliance with internal guidelines and customer expectations.
- Process & Control Management: Apply rigorous process controls to mitigate risk, maintain data integrity, and uphold compliance standards.
- Customer Communication: Proactively communicate order status, changes, and resolutions to customers, maintaining high service levels.
- Issue Resolution: Identify, triage, and resolve day‑to‑day operational issues, anomalies, and exceptions before they impact delivery.
- Collaboration & Knowledge Sharing: Work closely with peers and cross‑functional teams to share best practices, drive continuous improvement, and elevate the overall customer experience.
- Exception Management: Triage order exceptions, coordinate with warehouse and logistics teams, and ensure timely resolution before orders move through distribution centers.
- Late Order & Add‑On Management: Set up additional order waves for late orders and add‑ons, ensuring accurate scheduling and delivery.
- Special Order Tracking: Monitor future ship‑date orders, track product availability, and keep customers informed of expected delivery dates.
- Tier I Technical Support: Provide first‑level technical helpdesk support for customers needing assistance with our technology products or services.
- Professional Representation: Represent the team and department with professionalism, building strong relationships with internal and external stakeholders.
Essential Qualifications
- Associate degree in Business Management, Supply Chain, or a related field, or equivalent work experience.
- 1–2 years of relevant experience in order management, customer service, or a related field.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Strong product knowledge and familiarity with industry terminology related to food distribution.
- Excellent judgment and decision‑making skills, with the ability to act independently when direct supervision is not immediately available.
- Exceptional written and verbal communication skills.
- Ability to work effectively in a remote environment, managing time, priorities, and communication across distributed teams.
Preferred Qualifications
- Experience with enterprise resource planning (ERP) systems or order management platforms.
- Knowledge of supply chain logistics, inventory management, and distribution center operations.
- Background in the food retail or grocery sector.
- Experience in a customer experience or service‑centric role within a large organization.
- Certifications in supply chain management, project management, or customer service excellence.
Core Skills & Competencies
- Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
- Analytical Thinking: Ability to analyze data, identify trends, and propose actionable solutions.
- Problem‑Solving: Strong troubleshooting skills and a proactive approach to resolving issues.
- Collaboration: Comfortable working cross‑functionally with sales, supply chain, operations, and technology teams.
- Adaptability: Thrives in a fast‑paced, evolving environment with changing priorities.
- Technology Savvy: Quick learner of new software tools and platforms.
- Attention to Detail: Meticulous in data entry, order accuracy, and compliance adherence.
Career Growth & Learning Opportunities
At brighthush, we invest heavily in the professional development of our employees. As a Customer Order Management Specialist, you will have access to:
- Structured onboarding and mentorship programs to accelerate your learning curve.
- Cross‑training opportunities across supply chain, sales, and technology functions.
- Access to internal learning platforms, webinars, and industry conferences.
- Clear career pathways to roles such as Order Management Lead, Customer Experience Manager, or Supply Chain Analyst.
- Regular performance reviews and personalized development plans.
Work Environment & Culture at brighthush
Our remote-first culture empowers you to work from wherever you are most productive. We provide:
- Flexible work hours to accommodate your personal commitments.
- High‑speed internet stipend and ergonomic equipment allowance.
- Regular virtual team meetings, town halls, and social events.
- Opportunities to visit our headquarters or regional offices for collaboration and team building.
- A culture that values transparency, innovation, and mutual respect.
Compensation & Benefits
While specific compensation details are tailored to experience and role, brighthush offers a competitive package that includes:
- Competitive base salary with performance‑based bonuses.
- Comprehensive medical, dental, and vision coverage.
- 401(k) retirement plan with company match.
- Flexible paid time off (PTO) and paid holidays.
- Professional development budget and tuition reimbursement.
- Employee wellness programs, including mental health resources.
- Technology stipend for remote work setup.
Ready to Make an Impact?
If you are a customer‑focused professional with a passion for order management, a knack for problem‑solving, and a desire to grow within a forward‑thinking organization, we want to hear from you. Join brighthush and help us transform the future of food—one order at a time.
Apply today and become part of a team that values innovation, collaboration, and excellence. Your journey to a rewarding career starts here.
Apply for this job