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About brighthush
brighthush is a pioneering force in the food distribution and retail solutions arena, redefining how consumers, retailers, and foodservice operators connect with the future of food. With a global reach that stretches from farm fields to supermarket aisles, brighthush equips partners with cutting‑edge technology, data‑driven insights, and unmatched service excellence. Our mission is simple yet powerful: to strengthen every customer, fortify every supply chain, and smooth every product journey.
At brighthush, we believe that the core of our success lies in the relationships we nurture—both with our customers and within our own teams. We cultivate a culture of collaboration, continuous learning, and empowerment, ensuring that every team member has the tools, resources, and support to thrive. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your ideas matter, your growth is accelerated, and your impact reverberates across the entire food ecosystem.
Why Join the Customer Order Management Team?
The Customer Order Management (COM) team is the linchpin that connects customers, sales, supply chain, and operations. As a Remote Customer Order Management Specialist, you will be the first line of contact for our retail partners, ensuring that every order is captured accurately, processed efficiently, and delivered on time. You’ll collaborate with cross‑functional teams, leverage cutting‑edge technology, and provide first‑class service that keeps our customers coming back.
In this role, you will:
- Serve as the central point of contact for order placement and customer inquiries.
- Collaborate with internal stakeholders to maintain seamless order flow.
- Utilize technology—both hardware and software—to streamline processes.
- Deliver exceptional customer service via email and telephone.
- Resolve operational issues, anomalies, and exceptions with speed and accuracy.
- Support the broader Customer Experience team in enhancing the entire customer journey.
Key Responsibilities
- Order Capture & Processing: Accurately capture customer orders in our systems, ensuring compliance with internal guidelines and customer expectations.
- Process & Control Management: Apply rigorous process controls to mitigate risk, maintain data integrity, and uphold compliance standards.
- Customer Communication: Proactively communicate order status, changes, and resolutions to customers, maintaining high service levels.
- Issue Resolution: Identify, triage, and resolve day‑to‑day operational issues, anomalies, and exceptions before they impact delivery.
- Collaboration & Knowledge Sharing: Work closely with peers and cross‑functional teams to share best practices, drive continuous improvement, and elevate the overall customer experience.
- Exception Management: Triage order exceptions, coordinate with warehouse and logistics teams, and ensure timely resolution before orders move through distribution centers.
- Late Order & Add‑On Management: Set up additional order waves for late orders and add‑ons, ensuring accurate scheduling and delivery.
- Special Order Tracking: Monitor future ship‑date orders, track product availability, and keep customers informed of expected delivery dates.
- Tier I Technical Support: Provide first‑level technical helpdesk support for customers needing assistance with our technology products or services.
- Professional Representation: Represent the team and department with professionalism, building strong relationships with internal and external stakeholders.
- Data Analysis & Reporting: Compile and analyze order data to identify trends, forecast demand, and recommend process improvements.
- Continuous Process Improvement: Participate in Kaizen events and process mapping initiatives to streamline order handling and reduce cycle times.
- Compliance & Audit Support: Ensure all orders meet regulatory and internal audit requirements, preparing documentation as needed.
Essential Qualifications
- Associate degree in Business Management, Supply Chain, or a related field, or equivalent work experience.
- 1–2 years of relevant experience in order management, customer service, or a related field.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Strong product knowledge and familiarity with industry terminology related to food distribution.
- Excellent judgment and decision‑making skills, with the ability to act independently when direct supervision is not immediately available.
- Exceptional written and verbal communication skills.
- Ability to work effectively in a remote environment, managing time, priorities, and communication across distributed teams.
- Basic understanding of ERP or order management platforms.
- Strong analytical skills, with the ability to interpret data and translate findings into actionable insights.
Preferred Qualifications
- Experience with enterprise resource planning (ERP) systems or order management platforms.
- Knowledge of supply chain logistics, inventory management, and distribution center operations.
- Background in the food retail or grocery sector.
- Experience in a customer experience or service‑centric role within a large organization.
- Certifications in supply chain management, project management, or customer service excellence.
- Experience with data visualization tools such as Power BI or Tableau.
- Fluency in additional languages (e.g., Spanish, French) is a plus.
Core Skills & Competencies
- Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
- Analytical Thinking: Ability to analyze data, identify trends, and propose actionable solutions.
- Problem‑Solving: Strong troubleshooting skills and a proactive approach to resolving issues.
- Collaboration: Comfortable working cross‑functionally with sales, supply chain, operations, and technology teams.
- Adaptability: Thrives in a fast‑paced, evolving environment with changing priorities.
- Technology Savvy: Quick learner of new software tools and platforms.
- Attention to Detail: Meticulous in data entry, order accuracy, and compliance adherence.
- Time Management: Efficiently prioritizes tasks in a remote setting, meeting deadlines without direct supervision.
- Communication: Articulate in both written and verbal formats, tailoring messages for diverse audiences.
Career Growth & Learning Opportunities
At brighthush, we invest heavily in the professional development of our employees. As a Customer Order Management Specialist, you will have access to:
- Structured onboarding and mentorship programs to accelerate your learning curve.
- Cross‑training opportunities across supply chain, sales, and technology functions.
- Access to internal learning platforms, webinars, and industry conferences.
- Clear career pathways to roles such as Order Management Lead, Customer Experience Manager, or Supply Chain Analyst.
- Regular performance reviews and personalized development plans.
- Opportunities to lead process improvement projects and present findings to senior leadership.
- Participation in innovation labs and hackathons focused on food technology.
Work Environment & Culture at brighthush
Our remote‑first culture empowers you to work from wherever you are most productive. We provide:
- Flexible work hours to accommodate your personal commitments.
- High‑speed internet stipend and ergonomic equipment allowance.
- Regular virtual team meetings, town halls, and social events.
- Opportunities to visit our headquarters or regional offices for collaboration and team building.
- A culture that values transparency, innovation, and mutual respect.
- Inclusive hiring practices that celebrate diversity and foster belonging.
- Employee resource groups that support professional growth and community engagement.
Compensation & Benefits
While specific compensation details are tailored to experience and role, brighthush offers a competitive package that includes:
- Competitive base salary with performance‑based bonuses.
- Comprehensive medical, dental, and vision coverage.
- 401(k) retirement plan with company match.
- Flexible paid time off (PTO) and paid holidays.
- Professional development budget and tuition reimbursement.
- Employee wellness programs, including mental health resources.
- Technology stipend for remote work setup.
- Annual wellness stipend and access to fitness apps.
- Employee referral bonus program.
How to Apply
If you are a customer‑focused professional with a passion for order management, a knack for problem‑solving, and a desire to grow within a forward‑thinking organization, we want to hear from you. Join brighthush and help us transform the future of food—one order at a time.
Ready to make an impact? Click the link below to submit your application and become part of a team that values innovation, collaboration, and excellence. Your journey to a rewarding career starts here.
Apply for this job