Note: The job is a remote job and is open to candidates in USA. eBay is a global ecommerce company that connects buyers and sellers across more than 190 markets, with Caramel providing simple and safe automotive checkout services within the eBay portfolio. The Customer Operations Specialist - Phone delivers empathetic phone support, handles inquiries and complaints, resolves customer issues, and collaborates with internal teams to improve customer experiences.
Responsibilities
- Devote yourself to ensuring customer satisfaction via phone communications
- Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty
- Assist with answering customer inquiries and problems by routing customer to the appropriate contact and or department
- Provide timely, empathetic support to customers through our Genesys software, handling customer phone communications with care
- Build strong feedback loops between customers and internal teams to continually improve customer experiences
- Identify and promptly resolve customer issues, collaborating with cross-functional teams as needed to deliver exceptional service
Skills
- * 2+ years of technology customer support experience with exceptional customer service skills
- * Technology or automotive industries experience
- * Proficient with or the ability to quickly learn an array of computer software and Microsoft office applications
- * Effective communication skills via any means with individuals of any level internally and externally, employing a consultative approach
- * Ability to help non-technical customers solve technical issues, employing sophisticated problem-solving and analytical skills
- * Remote from the continental US
- * Working Schedule: Various shifts available on discussion
- * Automotive industries experience and basic knowledge of automobile terminology and purchase and sale documentation preferred
- * Bachelor's degree or equivalent a plus
Benefits
- Target bonus
- Restricted stock units (as applicable)
- A full range of medical, financial, and/or other benefits
- 401(k) eligibility
- Various paid time off benefits, such as PTO and parental leave
- Remote from the continental US
Company Overview