Customer Operations Coordinator for a fast-growing beauty and personal care brand that's moving from Microsoft Dynamics 365 Business Central to SAP S/4HANA. You'll support the customer operations side of the project, from process documentation and data validation through testing, go-live and post-launch support.
What you'll do:
- Document current order-to-cash processes and help review the new SAP workflows
- Take part in SAP design workshops and capture requirements, questions and action items
- Write and run test scripts (system integration, user acceptance and regression testing) for sales orders, pricing, fulfillment, invoicing, returns, credits and EDI
- Log and track defects through to resolution and retesting
- Validate migrated data: customer records, ship-to locations, pricing, payment terms and EDI settings
- Test EDI and 3PL/warehouse integrations (850, 855, 856, 810, 846)
- Document requirements for major retailers: Walmart, Target, Ulta, Walgreens, CVS and Amazon
- Support cutover, go-live and early post-launch support; build SOPs, training materials and job aids
Required:
- 2–4 years in customer operations, order management, supply chain or ERP support
- Strong knowledge of order-to-cash: orders, customer master data, pricing, fulfillment, invoicing
- Intermediate to advanced Excel
- Strong documentation, follow-up and problem-solving skills
Preferred:
- SAP S/4HANA or SAP SD (order-to-cash) experience, or experience supporting an SAP implementation
- Microsoft Dynamics 365 Business Central, which is highly desirable
- Testing experience: test scripts, user acceptance testing, defect tracking
- EDI and 3PL/warehouse system experience
- CPG, beauty or personal care, or retail experience with big-box retailer compliance
Originally posted on