Note: The job is a remote job and is open to candidates in USA. Light is hiring a bilingual Spanish-English Customer Operations team member to support its retail energy platform and provide a seamless customer experience in deregulated energy markets. The role handles customer inquiries and issues, supports retail operations and compliance, analyzes processes, and collaborates across teams to improve workflows.
Responsibilities
- Serve as the primary point of contact for customer inquiries, ensuring a high level of service and satisfaction
- Troubleshoot and resolve customer issues related to enrollments, billing, payments, and energy usage
- Support retail energy operations, including account management, market transactions, and compliance with regulatory requirements
- Analyze customer interactions and operational processes to identify trends and opportunities for improvement
- Collaborate cross-functionally with engineering, product, and operations teams to enhance the customer experience and streamline workflows
- Maintain a strong understanding of deregulated energy markets, staying informed about regulatory changes and industry best practices
Skills
- Bilingual (Spanish/English) with excellent communication skills
- Prior experience in retail energy customer service or operations, with knowledge of ERCOT, PJM, or other deregulated markets
- Strong problem-solving skills and the ability to handle complex customer issues with professionalism
- A proactive and analytical mindset, with the ability to work independently in a fast-paced startup environment
- Experience with CRM systems, billing platforms, or energy market software
Benefits
- Remote work
Company Overview