Note: The job is a remote job and is open to candidates in USA. Sora Care helps families navigate Medicaid long-term care programs when a loved one needs in-home assistance from a family member or trusted friend. The Customer Operations Associate will onboard and support caregivers, clients, and families, coordinate intake and training, track documentation, resolve issues, and improve operational workflows and care experiences.
Responsibilities
- Manage the caregiver onboarding process from first contact through activation, setting clear expectations and next steps
- Serve as a primary point of contact for clients, caregivers, and families, providing clear, timely, and supportive communication
- Track onboarding progress and follow up on pending documents, signatures, authorizations, and other requirements
- Respond quickly and professionally to questions, concerns, and issues
- Identify opportunities to improve the client and caregiver experience and encourage appropriate service utilization
- Collaborate with scheduling, billing, caregiver management, and other internal teams to keep daily operations running smoothly
- Share feedback from clients and caregivers to help improve services, policies, and internal processes
Skills
- • 2+ years of experience in customer support, operations, or account coordination
- • Excellent communication, problem-solving, and interpersonal skills
- • Strong ability to multitask, prioritize, and stay organized in a fast-paced environment
- • Tech-forward mindset with experience using CRMs, ticketing systems, or workflow tools
- • High emotional intelligence and a genuine passion for mission-driven work
- • Excitement about using AI and technology to improve day-to-day efficiency
- • Empathetic and client-focused: You care deeply about creating an exceptional experience for every client and family
- • Operationally excellent: You are detail-oriented, accurate, efficient, and proactive
- • Clear communicator: You communicate with warmth, professionalism, and clarity in both writing and conversation
- • Accountable: You take ownership of outcomes, follow through, and care about client satisfaction
- • Fully remote role
- While this is a remote position, the ideal candidate will live in DE, GA, IN, MA, MI, MO, PA, TX, FL, NY, RI, or SD
- Ideally in a tech startup, healthcare, or high-volume service environment
- Experience with JIRA is a plus
- • Familiarity with healthcare technology, Medicaid, or family caregiving programs is a plus
Benefits
- Healthcare Benefits
- Fully remote role
Company Overview