Note: The job is a remote job and is open to candidates in USA. Blue Acorn iCi is a digital experience partner helping global brands design, build, and optimize customer engagement through data, design, technology, and Adobe Experience Cloud services. The Customer Journey Analytics Lead will provide hands-on technical leadership for an ongoing Adobe CJA implementation, designing and configuring solutions, enabling data through Adobe Experience Platform, developing measurement frameworks, and delivering analytics solutions independently.
Responsibilities
- Lead and actively contribute to the ongoing CJA implementation, providing independent technical direction and expert guidance
- Design and configure CJA solutions across Analysis Workspace, Data Views, metrics, dimensions, segments, calculated metrics, attribution models, and reporting
- Guide CJA data enablement through AEP, including XDM schema design, datasets, identity strategy, ingestion patterns, and connection configuration
- Provide architecture recommendations, identify implementation gaps or risks, and define practical paths forward
- Independently evaluate the current implementation, recommend solutions, and execute the work needed to move it forward
- Translate business questions and stakeholder requirements into scalable analytics use cases, measurement frameworks, and reporting solutions
- Assess and map data sources to support CJA use cases, including Adobe Analytics, Adobe Journey Optimizer (AJO), CRM platforms, and other enterprise systems
- Establish reporting and analytics best practices that improve consistency, usability, governance, and adoption across the client team
- Develop reporting architecture and measurement frameworks that enable reliable, actionable insights across customer journeys
- Partner effectively with business and technical stakeholders while remaining accountable for hands-on configuration, troubleshooting, and delivery
- Serve as a trusted source of CJA expertise for the client team
- Balance stakeholder partnership with direct ownership of technical delivery
Skills
- Deep, hands-on expertise with Adobe Customer Journey Analytics, including Analysis Workspace, Data Views, metrics, dimensions, segmentation, calculated metrics, attribution, and reporting
- Strong Adobe Experience Platform (AEP) knowledge, including data architecture, XDM schemas, datasets, Identity Service, Real-Time Customer Profile, data ingestion, and CJA data enablement
- Demonstrated experience designing CJA implementations and analytics solutions, defining business use cases, mapping data sources, and developing measurement frameworks
- Experience connecting AEP data to CJA through batch and streaming ingestion and working with data from Adobe Analytics, AJO, CRM, and other enterprise sources
- Strong consulting and communication skills, with the ability to translate business needs into clear technical and analytics solutions
- Ability to work autonomously, make sound architecture decisions, and lead initiatives with limited day-to-day oversight
- Proven ability to combine technical leadership with hands-on platform execution in a complex enterprise environment
Benefits
- Medical, dental and vision insurance
- Life insurance
- Disability insurance
- Paid time off
- 401(k)
Company Overview