Note: The job is a remote job and is open to candidates in USA. Assembly Software is a SaaS company that provides case management software for personal injury law firms. The Customer Experience Program Manager coordinates Customer Success, Customer Support, and Professional Services, manages escalations and cross-functional prioritization, runs the CSAT and NPS programs, oversees implementation and training logistics, and maintains the systems that provide visibility across these activities.
Responsibilities
- When an escalation needs to move, you're the one who makes sure it actually does
- When Support, Success, and Professional Services each show up to Product with a different list of what matters most, you're the one who turns three lists into one that Product can actually act on
- You'll run the CSAT and NPS program end to end, keep implementation and training logistics running on schedule, and own the systems that make all of this visible
Benefits
- Fully remote company; work from wherever you do your best work
- Medical, dental, and vision plans
- Short and long term disability coverage
- Supplemental insurance options
- 401(k)
- Flexible time off
- Paid parental leave
- An Employee Assistance Program
- Recognition and rewards for great work
Company Overview
Company H1B Sponsorship