Note: The job is a remote job and is open to candidates in USA. Ashby is a company focused on building next-generation enterprise software for talent leaders and recruiters. They are seeking a Customer Education Program Manager to own the development of customer-facing educational content, ensuring it is practical and aligned with customer needs. This role involves hands-on work in creating courses, playbooks, and other learning materials while collaborating with various teams to enhance customer understanding of their products.
Responsibilities
- Own net-new customer education work from concept through publication, including courses, playbooks, recordings, and other learning assets
- Define the goal and shape of each learning asset — what it should help customers do, for whom, and in what format — then gather SME input, design the approach, and build it
- Refresh and improve existing Academy content so it stays aligned with how Ashby actually works today
- Translate complex Ashby workflows into clear, practical, outcome-oriented education — the kind that helps customers understand not just what to do, but why it matters
- Partner cross-functionally with CS, Product, PMM, and RecOps Consultants to identify high-value education opportunities and get the right assets out at the right time
- Contribute to the systems, standards, and workflows that help Customer Education scale while maintaining high-quality learning experiences
- Help us explore adjacent formats when useful — lighter-weight tutorials, in-app guidance, and other just-in-time learning moments
- You'll manage 2-3 new courses or major playbooks per quarter, plus ongoing refreshes and maintenance of existing content
- Build a new Academy course that helps customers adopt a new Ashby feature or module
- Turn product and SME input into a practical playbook tied to a real recruiting outcome
- Record voiceover for a customer-facing learning asset
- Audit and refresh an existing course after a product change so it reflects how Ashby works today
- Partner with RecOps Consulting or other SMEs to build something that helps customers apply a concept, not just understand it
- Experiment with lighter-weight format when a full course isn't the right answer
Skills
- You already know Ashby well. You understand how its workflows are structured, where users can get stuck, and what it takes to use it effectively
- You've taught something complex before. Whether live, through writing, or both, you've helped someone understand a complicated product or process and have ideas on how to turn that into something scalable
- You can juggle multiple projects. You manage several at once without losing momentum when priorities shift
- You're a strong writer. You can make complicated things feel clear and useful on the page
- You're comfortable recording voiceovers. Recording yourself for customer-facing content feels natural, not like a stretch
- You own work end-to-end. You can take something from problem framing through build and launch without needing a fully mapped plan first
- You work well with subject matter experts. You know how to pull what you need from busy stakeholders without losing momentum or clarity
- You have good judgment about scope. You can tell when something should be deep, lightweight, or optimized for speed, and you choose intentionally
Benefits
- 10-year exercise window for stock options.
- Unlimited PTO with four weeks recommended per year.
- Twelve weeks of fully paid family leave in the US.
- $100/month education budget with larger development opportunities supported through manager approval.
- Extended health benefits for you and your dependents (subject to availability with our Employer of Record).
- Generous equipment, software, and office furniture budget.
- You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.
- You get to work with a product that our customers are genuinely excited about.
Company Overview