About talentbridge
talentbridge is a global leader in API development, testing, and collaboration, empowering millions of developers and organizations to build, share, and consume APIs with confidence. With a vibrant community of over 35 million users, talentbridge places the customer at the heart of every product decision, ensuring that learning experiences are seamless, engaging, and directly tied to real‑world outcomes. Our Customer Education & Advocacy team is the engine that drives adoption, nurtures developer excellence, and simplifies the journey from curiosity to mastery. By joining talentbridge, you become part of a forward‑thinking ecosystem that values curiosity, transparency, and inclusive collaboration.
The Opportunity
talentbridge is seeking a dynamic Program Specialist to elevate our Customer Education & Advocacy initiatives. This remote role, ideally based in the San Francisco Bay Area or New York City, offers the chance to shape high‑impact learning programs, coordinate both virtual and in‑person events, and champion the Voice of the Customer (VoC) across the organization. If you thrive in fast‑paced environments, love turning complex processes into elegant workflows, and are passionate about delivering exceptional educational experiences, this is the role for you.
Key Responsibilities
- Cross‑Functional Collaboration: Act as the primary liaison between external partners, Customer Success Managers, product teams, data analysts, and sales enablement, ensuring clear, timely communication and alignment on program goals.
- Program Management & Dashboard Optimization: Design, build, and continuously improve an Airtable‑based program management dashboard that captures project timelines, milestones, resource allocation, and performance metrics.
- Event Coordination: Partner with Advocacy and Academy leads to orchestrate logistics for in‑person workshops, webinars, and community meet‑ups—including venue selection, vendor negotiations, scheduling, and attendee communications.
- Communication & Documentation: Craft concise program updates, event invitations, and internal briefings; maintain a living repository of SOPs, playbooks, and knowledge‑base articles for all stakeholders.
- Customer Support Operations: Provide day‑to‑day assistance to Academy users via Zendesk, troubleshoot technical issues, respond to inquiries, and escalate complex cases to the appropriate teams.
- Voice of the Customer (VoC) Enablement: Gather, analyze, and synthesize customer feedback, translating insights into actionable improvements for training content, platform features, and support processes.
- Process Improvement & Automation: Identify bottlenecks, propose streamlined workflows, and implement automation solutions that increase efficiency across multiple programs.
- Metrics & Reporting: Track key performance indicators (KPIs) such as program adoption rates, event satisfaction scores, and support ticket resolution times; present findings to leadership.
Essential Qualifications
- 3–5 years of proven experience in project or program management, preferably within a technology‑focused education or advocacy environment.
- Demonstrated expertise in building, maintaining, and optimizing Airtable dashboards or comparable low‑code project‑management tools.
- Strong written and verbal communication skills, with a track record of delivering clear, customer‑centric messaging via platforms like Zendesk.
- Ability to analyze data, identify trends, and recommend process enhancements that drive measurable efficiency gains.
- Exceptional time‑management capabilities, with a knack for juggling multiple priorities in a rapidly evolving setting.
- Experience coordinating both virtual and in‑person events, including logistics, vendor management, and attendee engagement.
Preferred Qualifications
- Background in developer education, technical training, or community advocacy programs.
- Familiarity with API ecosystems, developer tools, or software development lifecycles.
- Certification in project management methodologies such as PMP, PRINCE2, or Agile Scrum.
- Experience using additional collaboration platforms (e.g., Asana, Trello, Monday.com) and CRM systems (e.g., Salesforce, HubSpot).
- Knowledge of data visualization tools like Tableau or Power BI to enhance reporting capabilities.
Core Skills & Competencies
- Analytical Thinking: Ability to dissect complex problems, synthesize data, and propose evidence‑based solutions.
- Customer‑Centric Mindset: Deep empathy for learners and a commitment to delivering experiences that exceed expectations.
- Collaboration & Influence: Skilled at building relationships across functional boundaries and influencing outcomes without direct authority.
- Adaptability: Comfortable navigating ambiguous situations, shifting priorities, and evolving business needs.
- Technical Literacy: Comfortable discussing APIs, developer tools, and software platforms with both technical and non‑technical audiences.
- Detail Orientation: Meticulous in maintaining accurate documentation, tracking metrics, and ensuring event logistics run flawlessly.
Career Growth & Learning Opportunities
talentbridge invests heavily in the professional development of its team members. As a Program Specialist, you will have access to:
- Mentorship from senior program managers and product leaders who have built industry‑defining learning ecosystems.
- Continuous learning stipends for certifications, conferences, and online courses related to program management, instructional design, or API technologies.
- Opportunities to lead larger, cross‑functional initiatives as the education portfolio expands.
- Visibility into strategic product roadmaps, allowing you to influence the direction of talentbridge’s developer experience.
- A clear promotion pathway from Specialist to Senior Program Manager, and eventually to Director‑level roles overseeing global education strategy.
Work Environment & Culture at talentbridge
At talentbridge, we celebrate curiosity and transparency. Our inclusive culture ensures every voice is heard, and we encourage experimentation—even when it leads to failure—because each lesson fuels innovation. Remote work is fully supported, with flexible hours that respect work‑life balance. Teams collaborate through a blend of asynchronous communication tools and regular virtual “coffee chats,” fostering a sense of community regardless of geography.
Our core values include:
- Curiosity: We explore new ideas relentlessly, mirroring the inquisitive spirit of our developer community.
- Transparency: Open communication about successes, challenges, and learnings builds trust across the organization.
- Impact‑Driven Focus: Every project is tied to measurable outcomes that advance our broader mission.
- Inclusivity: Diverse perspectives are not just welcomed—they are essential to creating products that serve a global audience.
Compensation, Perks, & Benefits
talentbridge offers a competitive total rewards package designed to attract and retain top talent:
- Base salary ranging from $89,250 – $105,000, commensurate with experience and expertise.
- Equity participation that aligns your success with the company’s growth trajectory.
- Comprehensive medical, dental, and vision coverage for you and eligible dependents.
- Flexible paid time off (PTO) and generous holiday schedule to recharge and pursue personal passions.
- Wellness reimbursement, monthly lunch stipend, and occasional spot‑award bonuses recognizing exceptional contributions.
- Professional development budget for conferences, certifications, and continuous learning.
- Remote‑work stipend to support home‑office setup, high‑speed internet, and ergonomic equipment.
Equal Opportunity Commitment
talentbridge is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, or disability status. We also comply with applicable fair‑chance ordinances, reviewing candidates with arrest and conviction records where legally required.
We do not accept unsolicited resumes from headhunters or recruitment agencies. All applications must be submitted directly through our official channels.
How to Apply
If you are ready to champion learning, drive operational excellence, and amplify the voice of talentbridge’s global community, we invite you to submit your application today. Click the link below to begin the process:
Join talentbridge and Shape the Future of API Education
At talentbridge, your work will directly influence how developers worldwide discover, adopt, and master cutting‑edge technologies. By joining our Customer Education & Advocacy team, you become a catalyst for transformation—helping individuals and enterprises unlock the full potential of APIs. We look forward to welcoming a passionate, results‑driven professional who is eager to make a lasting impact. Apply now and start your journey with talentbridge!
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