Note: The job is a remote job and is open to candidates in USA. Spartan Investment Group is seeking a Customer Care & Sales Representative to deliver virtual customer service and drive sales, occupancy, and revenue across its self-storage facilities. The role manages the customer journey from inquiry through move-in, supports existing tenants, maintains CRM records, and monitors facility operations using virtual management technology.
Responsibilities
- Sales Conversion & Targets – Convert inbound and outbound leads into rentals, achieving or exceeding monthly and quarterly sales targets while maintaining 90%+ occupancy portfolio-wide
- Revenue Optimization – Achieve at least 80% enrollment in Protection Plans and Auto-Pay through effective sales pitches, education, and follow-up strategies
- Customer Experience – Deliver a professional, solution-oriented experience across all virtual communication channels while maintaining strong customer satisfaction and a 4.5+ Google Review rating
- Lead & Customer Lifecycle Management – Manage the customer journey from initial inquiry through move-in, conducting timely follow-up via phone, email, and text, achieving at least 78% conversion from qualified follow-up leads into rentals
- Tenant Support & Retention – Provide timely, professional assistance to existing customers by resolving account questions, payment inquiries, access issues, and service requests while maintaining high customer satisfaction and encouraging long-term retention
- CRM Accuracy & Reporting – Maintain complete and accurate CRM records for 100% of customer interactions, leads, and conversions, generating weekly pipeline and performance reports
- Cross-Functional Collaboration – Communicate recurring customer concerns, lead trends, operational issues, and market feedback with Operations, Marketing, and Facility teams to improve customer experience, support occupancy growth, and enhance operational effectiveness
- Operational Excellence – Use StoreEase technology to monitor facilities, review access logs, oversee security systems, and promptly identify and escalate maintenance, cleanliness, or operational concerns, achieving 100% compliance with safety and operational standards
Skills
- 3+ years of experience in sales, call center, or customer service roles
- Proficiency with CRM systems'
- High school diploma or equivalent
- Prior experience with StorEdge or VMOS a plus
- Prior experience in self-storage or property management
- College coursework in business or related field
Benefits
- Monthly bonus opportunities.
- Employee discounts.
- 401k with company matching.
- Company-paid health, vision, dental, short-term disability, and life insurance.
- Paid time off.
- Remote work is available only to employees who meet and maintain FreeUp Storage's Work From Home requirements; eligibility is subject to verification before approval and periodic re-verification.
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