Note: The job is a remote job and is open to candidates in USA. Fedegari Technologies is a global leader in sterilization, bio-decontamination, and contamination control solutions for the biopharmaceutical and life science industries. The Customer Care Sales Representative will develop customer relationships, identify after-sales opportunities, and drive growth across service agreements, upgrades, and lifecycle solutions throughout the assigned territory.
Responsibilities
- Achieve after-sales growth targets in alignment with regional and global business strategy
- Develop relationships and expand business with high-potential customers while re-engaging inactive or lost accounts
- Identify customer needs and position appropriate solutions across Fedegari’s after-sales and service portfolio
- Support broader commercial sales efforts with service and lifecycle solutions
- Execute customer visitation and territory plans across the assigned region
- Monitor market potential, competitive activity, customer needs, and pricing trends and provide regular business updates to management
- Partner with Product Management and Marketing to develop targeted customer campaigns and market initiatives
- Represent Fedegari’s after-sales portfolio at industry events, trade shows, and conferences
Skills
- • Associate degree required
- • An equivalent combination of education, training, and relevant professional experience will be considered
- • Minimum 3 years' demonstrated success in B2B sales and account management, including prospecting, lead generation, pipeline management, and closing opportunities
- • Strong relationship-building, negotiation, and problem-solving skills
- • Ability to bring structure and sound judgment to complex or evolving customer needs
- • Engaging, professional communication and presentation skills
- • A collaborative approach and genuine willingness to learn and be coached
- • Proficiency with Microsoft Office and experience working with CRM systems
- • bachelor's degree preferred in related field, including but not limited to business, economics, and/or marketing
- • Experience in sterilization, bio-decontamination, pharmaceutical/life sciences, medical equipment, or medical device industries
- • Experience using Salesforce CRM
Benefits
- 100% employer-paid healthcare coverage, including medical, dental, and vision and Wellhub (Gympass) Membership
- Robust 401(k) and Tuition Reimburse Program(s)
- Eligible for Company Vehicle
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