[Remote] Customer and Technical Support Consultant - Diagnostic Imaging

Note: The job is a remote job and is open to candidates in USA. IDEXX provides diagnostic services and support that help veterinary professionals keep pets healthy. The Customer and Technical Support Consultant supports customers by answering questions, explaining products and services, instructing users on equipment, coordinating installations, and troubleshooting hardware, software, and integration issues.

Responsibilities

• You will answer customer questions, explain products and services and instruct on use of equipment
• You will coordinate and assist with equipment installations and troubleshoot hardware technical problems as well as software and integration issues

Skills

• You possess a background in IT or Computer Science, education, or equivalent combination of education and experience
• You have strong computer and technical skills, with the aptitude to learn applicable software and hardware
• You are able to diagnose and troubleshoot basic technical issues
• An ability to learn quickly and apply skills and abilities to a variety of customer interactions
• You will be a master problem solver with a fine attention to detail
• You have deductive reasoning and analytical skills to resolve issues, using your organizational skills in a multi-tasking environment
• A proven track record of providing extraordinary customer service
• Strong interpersonal skills, especially on the phone, with the ability to establish rapport quickly are equally important qualities to have
• Superb listening and communication (verbal and written) skills, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner, are a must in order to be a successful customer support specialist
• Networking and/or software support is a plus
• Experience in a technically related field, and/or contact center environment is helpful

Benefits

• Eligible for annual bonus
• Health / Dental / Vision benefits
• Remote work (meaning that you will receive onboarding, training, and support virtually as well)
• You will be supplied with a laptop, docking station, monitor(s), and headset
• Onboarding/training is 10 weeks

Company Overview

10,000+ people, one global focus - enhancing the health and well-being of pets, people, and livestock We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. It was founded in 1983, and is headquartered in Westbrook, Maine, USA, with a workforce of 10001+ employees. Its website is http://www.idexx.com.

Company H1B Sponsorship

IDEXX has a track record of offering H1B sponsorships, with 5 in 2026, 29 in 2025, 18 in 2024, 18 in 2023, 28 in 2022, 21 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.