Note: The job is a remote job and is open to candidates in USA. MillenniumSoft Inc is a company focused on client services, and they are seeking a Customer and Data Support professional for Complaint Management. The role involves managing customer experiences related to complaints, supporting the Integrated Solutions platform, and developing processes for user access.
Responsibilities
- Customer and Data Support - Complaint Management is responsible for managing the customer experience related to complaints or questions on our products and services and for prioritizing business opportunities and product/ service solutions
- This position will support the Integrated Solutions Data and Customer Support Team by supporting our complaint management across the platform
- This position will be customer facing and self-motivated to develop processes and procedures for user access and management across the Integrated Solutions platform, including supporting sites with single sign on, deployed and hosted solutions
- Additionally this position will support other complaint management tasks across the platform
Skills
- Good communication skills
- Good written & verbal skills
- Bachelor's degree required
- Customer tech & support experience
- Organizational skills
- Bachelor's degree preferred
- Proficient in Microsoft Office Products
Company Overview