Note: The job is a remote job and is open to candidates in USA. ZING Green Safety Products is a leading manufacturer of eco-friendly safety products, and they are seeking a Custom Specialist – Customer Service. This role involves supporting customers with custom safety product needs by managing inquiries, providing information, and coordinating orders to ensure quality standards are met.
Responsibilities
- Managing inbound customer inquiries
- Providing product information
- Guiding customers through custom order specifications for signs, tags, labels, and related items
- Preparing accurate quotes
- Processing orders
- Coordinating with production and design teams to ensure custom products meet customer requirements and quality standards
- Updating order status
- Resolving issues
- Maintaining detailed records in customer and order management systems
- Communicating proactively with customers about timelines and expectations
- Contributing to continuous improvement of customer service processes
- Supporting sales initiatives by identifying opportunities to expand product usage and enhance customer satisfaction
Skills
- Customer service and client support skills, including professional phone and email communication, active listening, and issue resolution
- Order processing, data entry, and basic administrative skills, with strong attention to detail and accuracy
- Ability to interpret custom product specifications, work with templates, and collaborate effectively with design and production teams
- Proficiency with office software and customer relationship management (CRM) or order management systems
- Strong organizational and time management abilities to handle multiple custom requests and deadlines
- Comfort working in a fast-paced manufacturing environment and aligning with safety and sustainability values
- High school diploma or equivalent required
- Post-secondary education in business, communications, or a related field is beneficial
- Prior experience in customer service, inside sales, or order coordination, preferably in manufacturing or safety products, is a plus
Company Overview