Note: The job is a remote job and is open to candidates in USA. The Gund Company is an electrical insulation manufacturing firm that emphasizes a supportive and goal-oriented workplace. They are seeking a CSR-Order Entry Administrator to execute the Order Fulfillment process and ensure customer satisfaction by managing inquiries and order-related tasks.
Responsibilities
- Execute the Order Fulfillment process to insure the complete satisfaction of the customer’s requirements
- Implement and manage the Order Fulfillment Process with precision and efficiency in an extremely responsive manner for the customer
- Navigate through ERP-CRM software and database systems to enter, expedite and fulfill customer orders
- Reactively and responsively communicate with customers to serve their needs for quote requests, assisting AM’s and/or CSR Reps with quote prep, order processing, order expediting, providing tracking info, and related requirements
- Prior to order entry, check the last quote date and/or historical gross profit to confirm acceptable gross margin. Check with Value Stream Manager, Facility Manager, and Market Manager as necessary when in doubt
- Manage customer inventory requirement through use of Purchase Requisition Process
- Accurately respond to customer inquiries related to order fulfillment in an expeditious and complete manner
- Communicate with production regarding any potential late shipments and proactively communicate with customers as necessary
- Assist with RMA’s, NCM’s and DDB Red Cards regarding customer complaints
Skills
- Requires BS in Industrial Engineering, Administration, International Business related field or equivalent work experience
- Communication, math and problem solving skills and no previous experience, or equivalent
- Ability to communicate effectively and professionally with customers to understand and respond to their needs in a responsive fashion
- Follow company procedures for using our software system to efficiently manage the order fulfillment process
- Basic to intermediate math aptitudes and a detail oriented information processing capability
- Proficiency with Windows based software including Microsoft Office Applications
- Knowledge with reading and interpreting technical drawings
Company Overview