Note: The job is a remote job and is open to candidates in USA. Lenovo, a global technology company and major hardware and supply chain organization, is seeking a CSP Customer and Manufacturing Quality Engineering Manager. The role leads customer-facing engineering quality and manufacturing product quality teams, manages executive customer relationships, oversees manufacturing-floor process controls, and drives quality performance across global manufacturing sites. It also guides data and AI-enabled KPI analysis, cross-functional collaboration, and lifecycle quality documentation from product introduction through end-of-life.
Responsibilities
- Dual-Pillar Team Leadership: Direct and empower two core functional arms: Product & Customer Relations Engineers managing high-touch client engagement. Manufacturing Quality Engineers embedded on the manufacturing floor
- Customer Account & Executive Relationship Management: Build and strengthen trust with enterprise customer leadership teams. Drive superior engagement in Monthly Executive Reviews, Internal Reviews, and Quarterly Business Reviews (QBRs) to win additional business
- Manufacturing Floor & Process Control: Oversee internal product quality on the manufacturing floor. Enforce key quality controls including Pre-Stop processes, Manufacturing Closed Loop processes, Internal/External Audits, and Site Scorecards across all 3 manufacturing plants
- Data, Metrics & AI Innovation: Guide the team to monitor, analyze, and elevate critical KPI metrics (FPY, TPY, PRR) by leveraging advanced data analytics, AI tools, and weekly scorecards
- Sister Team & Global Collaboration: Partner closely with the sister Manufacturing Continuous Improvement team as well the global Quality, Test, and Supplier Engineering functions to optimize systemic product performance and drive global supply chain initiatives
- Lifecycle Quality & Documentation: Ensure the team effectively establishes Process Mapping, pFMEAs, yield target setting, and ongoing quality monitoring strategies from New Product Introduction (NPI) through product end-of-life
Skills
- Proven track record of managing engineering teams across global, multicultural matrix environments (spanning multiple time zones and countries)
- Deep understanding of manufacturing assembly, floor processes, and product execution within high-tech hardware or electronics environments
- Exceptional client-facing skills with the ability to represent the company in executive meetings and navigate customer escalations seamlessly
- Strong familiarity with quality methodologies (pFMEA, FPY/TPY metrics, Closed Loop systems, Audits)
- Outstanding verbal and written communication skills across cross-functional and multicultural teams
- This position is not eligible for visa sponsorship, including Optional Practical Training (OPT) or Curricular Practical Training (CPT). All applicants must be currently authorized to work in the United States for any employer
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