Note: The job is a remote job and is open to candidates in USA. CrowdStrike, Inc. is hiring a Platform Associate Resident Consultant to advise strategic customers on maximizing their CrowdStrike Falcon investment. The role supports Falcon adoption, deployment, optimization, and ongoing operations while building customer relationships and providing technical guidance.
Responsibilities
- Serve as the primary technical advisor for assigned strategic customer accounts
- Develop and maintain trusted advisor relationships with customer security teams and leadership
- Understand customer security operations workflows, use cases, and business objectives
- Mentor customer teams on Falcon best practices and threat hunting techniques
- Providing technical implementation, configuration, and troubleshooting assistance with the deployment of the CrowdStrike Falcon platform and associated applications
- Assisting customer with operationalizing all modules of the Falcon platform
- Troubleshoot customer issues across small to large enterprises
- Utilize and engineer native and 3rd party software deployment technologies
- Develop scripting and application solutions using Falcon APIs
- Customer project planning and status
- Work closely and collaboratively with customer information technology teams
- Leverage CrowdStrike applications (Exposure Management, for example) provide support to customers in vulnerability and asset management
- Assist customers with the integration of CrowdStrike into existing tools
- Guide customer leads with incident management functions
- Work closely and collaboratively with Professional Services team to develop customer facing collateral
Skills
- Bachelor's degree, in Computer Science, Information Technology, Cybersecurity or a related field, and/or equivalent military or work experience
- 2+ years of experience with relevant security applications, which could include endpoint, identity, cloud, SIEM, etc
- Basic understanding of software deployment technologies
- Knowledgeable on Windows, Mac, and Linux platforms
- Experience in computer and network systems security
- Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes
- Exceptional communication skills with ability to explain technical concepts to varied audiences
- Strong presentation and training delivery capabilities
- Self-motivated with excellent time management and prioritization skills
- Customer-focused mindset with commitment to driving customer success
- Ability to work independently in a remote/embedded environment
- Strong problem-solving and analytical thinking abilities
- Proactive and thorough ability to manage work and prioritize customer projects
- High level of motivation; self-starter; results driven
- Endpoint Security: Falcon platform (preferred)
- Endpoint Security: AV, and EDR solutions
- Software Deployment: SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, PsExec
- Development: PowerShell, Python, Bash, Batch
- Technologies: Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation
- Database: SIEM, MSSQL, Splunk, LogScale
- Identity: Identity, Active Directory, Azure-AD, SSO
- Cloud: AWS, Azure, and GCP
- Currently have or can obtain necessary security clearances, per customer requirement
Benefits
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
- Eligibility for bonuses
- Equity grants
- Health insurance
- 401k
- Paid time off
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