Note: The job is a remote job and is open to candidates in USA. American Workforce Solutions is seeking a Salesforce Architect to design scalable CRM architectures and establish a strategic vision for integrating Salesforce with the broader enterprise architecture. The role leads architecture initiatives, collaborates with cross-functional stakeholders, mentors team members, ensures platform security and performance, and drives Salesforce innovation aligned with business objectives.
Responsibilities
- Designs and owns the Salesforce architecture roadmap through its lifecycle, aligning it with strategic corporate business objectives and the overall enterprise architecture
- Works closely with program managers and other stakeholders to ensure Salesforce solutions fit into the broader organizational framework and contribute to business goals
- Proactively collaborates with business analysts, developers, and project managers to ensure the architecture aligns with business requirements
- Creates and maintains comprehensive architectural documentation and artifacts
- Collaborates with SMEs, Solution Architects, sales teams, and clients to address constraints and design optimal solutions
- Serves as a trusted technical advisor to the application development team
- Conducts design reviews and maintains high standards for uniformity and quality
- Identifies and resolves issues within the platform and its integrations
- Enhances the platform's scalability, stability, accuracy, speed, and efficiency
- Evaluates and recommends solutions for potential performance bottlenecks early in the implementation process
- Implements and oversees data security and protection measures
- Participates actively in Agile SDLC meetings, including standups, planning, estimation, retrospectives, and demos
- Develops and articulates a strategic vision for Salesforce implementations that aligns with long-term business goals and enterprise architecture
- Manages organizational change and guides teams through transitions related to Salesforce implementations
- Drives innovation within the Salesforce ecosystem, leveraging new Salesforce features and technologies
- Communicates complex technical concepts to non-technical stakeholders and executives effectively
- Performs other duties as assigned
Skills
- • Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline. Equivalent combinations of education and relevant experience will be considered
- • A minimum of 10 years of experience as a Solution Architect, Technical Lead, or Integration Lead on implementations that include Salesforce (SFDC) and at least four integration endpoints
- • Extensive experience as a Solution Architect with Salesforce, including expertise in multiple clouds (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Einstein Analytics, Communications Cloud) and advanced technical skills to support complex and large-scale implementations
- • A deep understanding of architectural patterns, multi-org strategies, and best practices is essential for designing scalable and effective solutions
- • Proficiency in integrating Salesforce with other systems and advanced custom development skills, including Apex, Visualforce, and Lightning Web Components (LWC). Expertise in LWC is crucial for developing modern, high-performance user interfaces and improving overall user experience
- • Experience researching and evaluating Independent Software Vendors (ISVs), managed packages, and Salesforce clouds (e.g., Field Service, Marketing Cloud, Revenue Cloud) incorporating additional capabilities as needed
- • Strong understanding of enterprise architecture and how CRM systems like Salesforce fit into the bigger picture of organizational infrastructure and strategy
- • Proven leadership skills, including the ability to lead through influence and collaboration, manage and mentor teams, resolve conflicts, drive cross-functional initiatives, negotiate effectively, and foster a collaborative work environment
- • Strong soft skills in communication and stakeholder management to ensure alignment with organizational goals
- • Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes
- • Excellent presentation and problem-solving skills
- • Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality
- • Willingness and ability to work flexible hours as needed
- • Proficiency in Microsoft Office Suite and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack)
- • Strong understanding of Salesforce configuration and customization, including governor limits, editions, and licensing constraints
- • Knowledge of compliance requirements and governance frameworks relevant to Salesforce (e.g., GDPR, CCPA)
- • Proficiency in Salesforce Analytics Query Language (SAQL) and Salesforce Object Query Language (SOQL)
- • Experience with developing stories in Einstein Discovery is desired
- • Salesforce Application and/or System Architect certification (or in progress) is preferred
- • Knowledge of telephony systems, VOIP, and networking is useful
- • Experience with cloud architecture (AWS, Azure, GCP) and familiarity with Speech-to-Text engines and AI/ML concepts are beneficial
- Knowledge of TOGAF is a plus
Benefits
- 100% Remote: Work environment is at home.
Company Overview