Note: The job is a remote job and is open to candidates in USA. Braven Agency is a creative marketing agency focused on leveraging digital marketing tools to deliver results. They are seeking a Creative Operations Contractor to design and implement AI-driven workflows and SOPs that enhance creative production efficiency.
Responsibilities
- Map and document agency workflows for creative asset production (pitch decks, social content, email campaigns, reports, video, landing pages, etc.)
- Build SOPs that define decision logic, hand-offs, approvals, and ownership across the production pipeline
- Identify bottlenecks, redundancies, and process gaps; propose and implement solutions
- Design the intake and routing system that guides every creative request to the right tool and team
- Design workflows that integrate AI tools (Claude for ideation/drafting, Adobe AI for visual production) into each creative asset SOP—defining exactly where AI hands off to humans
- Document brand guardrails, quality standards, and compliance rules that must be enforced at every stage
- Create clear, usable documentation (NOT encyclopedic)—focused on the decisions and steps that matter to the team doing the work
- Set up document templates, checklists, and intake forms that keep work on track
- Align SOPs with the agency's tool stack: Canva, Adobe, HubSpot, Mailchimp, Google Workspace, Slack, Figma, etc
- Build a living system that the team maintains and updates as processes evolve
- Interview team members across creative, operations, and leadership to understand workflows and pain points
- Validate SOPs with the team and iterate based on feedback
- Train the team on using the new systems and ensure adoption
- Start with the highest-friction workflow (e.g., intake → routing, or pitch-deck production), prove value, and scale to other asset types
Skills
- Hands-on experience with Claude, Adobe Generative AI tools (Generative Fill/Expand), and at least one other AI tool (ChatGPT, Gemini, Midjourney, etc.); proven ability to write effective prompts and route AI outputs into workflows
- 3+ years of experience within the creative space designing or implementing SOPs, workflows, or operational systems (consulting, agency, or corporate operations)
- Proven experience working in creative or marketing environments (agency, in-house creative team, or consultancy)
- Strong ability to think systemically—connecting intake → production → approval → delivery
- Excellent communication and documentation skills; you can explain complex workflows simply
- Experience interviewing stakeholders, identifying pain points, and designing solutions
- Familiarity with creative tools (Canva, Adobe, Figma) and business tools (Asana, Notion, Google Workspace, HubSpot)
- Agency background or experience scaling creative operations
- Portfolio or case studies showing SOPs or workflow systems you've designed
- Knowledge of HubSpot, Mailchimp, or other marketing automation platforms
Benefits
- Work remotely or hybrid in our Long Beach office; regular check-ins with leadership and creative teams.
Company Overview